Second Step

11.59pm on 27 September 2020

Second Step commences at 11.59pm on 27 September

What does this mean I can do?

Second Step restrictions apply to shopping and retail in metropolitan Melbourne. Restrictions are changing from 11:59pm on 18 October: 

  • You can travel up to 25km from your home or permitted workplace.  
  • Mobile animal grooming services or other low-risk, outdoor-based businesses that operate on residential properties or at a permitted retail venue can provide a contactless service to their clients. 
  • Hairdressers and barbers can open to provide services as long as the client can wear a face covering for the duration of the service. 
Your questions answered

Summary of restrictions

Second Step restrictions apply to shopping, retail and personal services:  

  • From 11:59pm 18 October you can travel up to 25km from your home or permitted workplace. 
  • Members of a household can now leave home together to buy necessary goods and services, however this should be minimised where possible. There is no limit on the number of times you can leave home to buy necessary goods and services. However, this should be minimised where possible and the public gathering limits continue to apply.  Please try to avoid multiple shopping trips on the same day.  
  • If you are taking a child, children or a person in your care with you when you shop you should not leave them in the car unattended while you shop. Leaving children unaccompanied in a vehicle is an offence in Victoria.  
  • Supermarkets, food and liquor stores will continue to stay open to allow people to buy food, so there is no need to stock up on groceries.  
  • For the purposes of shopping, you can only travel up to 25km from your home. You should stay as close to your home as possible by shopping at your nearest supermarket. For some people the nearest essential goods and services will be more than 25km away. In this situation, you may travel beyond 25km to the nearest provider.  

You must wear a face mask, unless you have a lawful reason for not doing so, when shopping for food, supplies and essential services. Even with a face mask, you should keep at least 1.5 metres distance between you and others.  

As always, we are urging Victorians to use common sense in their activities. It’s up to all of us to play our part in helping to slow the spread of coronavirus (COVID-19) 

Shopping and retail

What actions do I need to take when shopping?

Everyone has a role to play in slowing the spread of coronavirus (COVID-19). 

Before you leave home: 

  • If you feel unwell and have any symptoms of coronavirus (COVID-19) stay home, seek medical advice and get tested, then stay home. Do not go shopping before or after testing and wait until you have your test results. 
  • You must wear a face mask when you leave home, unless you have a lawful reason for not doing so. 

When you are out shopping: 

  • Wash your hands with soap for at least 20 seconds or sanitise your hands regularly. 
  • Cough or sneeze into a tissue or your elbow. 
  • Respect the customer limits in place at each shop. 
  • Keep at least 1.5 metres between yourself and others, including while queuing. 
  • Avoid crowded indoor areas like parking ticket machines, lifts, escalators and entrances as much as possible.  
  • Wash your hands with soap for at least 20 seconds when you get home.  

For more information visit the Business and industry page on this website

Can I go to the supermarket?

Yes. Under these restrictions:   

  • Supermarkets, food and liquor stores will continue to stay open to allow people to buy food.  
  • You can only travel up to 25km from your home. You should stay as close to your home as possible by shopping at your nearest supermarket. For some people the nearest essential goods and services will be more than 25km away. In this situation you may travel beyond 25km to the nearest provider.   
  • You can go out for necessary goods and services with other members of your household and you can make multiple trips. You should try to limit the number of times you make trips, minimise the number of people who go shopping together and the time you spend away from home.   
  • Make a list of the things you need, shop quickly and minimise the time you spend there.   

You must wear a face mask at the supermarket unless you have a lawful reason for not doing so.   

I have special dietary requirements or need Kosher or Halal food. Can I travel further than 25km to purchase food that meets my requirements?

If the nearest store that meets your special dietary requirements, including Kosher or Halal food, is more than 25km from your home, then you can travel to that location to purchase food, but you should only travel the minimum distance necessary to do so.  

Can I take a friend or relative to the shops with me if I need help? Can I take dependants with me?

Yes. If you need help with shopping, or if a friend or family member needs help and you don’t live with them, you can go to the supermarket or shopping centre together.   

You could also ask someone to do your shopping for you, which is preferable to asking someone to take you to the shops. You can only travel up to 25km from your home. You can take dependants who cannot be left at home with you to the shops. If you are taking a child, children or a person in your care with you when you shop you should not leave them in the car unattended while you shop. Leaving children unaccompanied in a vehicle is an offence in Victoria.   

You must wear a face mask, unless you have a lawful reason for not doing so, when you leave home. You should keep at least 1.5 metres between yourself and others. 

I live in a share house – how do the restrictions on leaving home to shop apply to us?

Members of a household may leave home together to buy necessary goods and services together, however this should be minimised where possible. There is no limit on the number of times per day you can leave home to shop for necessary goods and services. You should try to limit the number of times you make trips. You can only travel up to 25km from your home. 

Can businesses ask for my personal details as a condition of entry?

Yes. Some businesses are required to request the first name and contact phone number of each visitor who has attended the premises for more than 15 minutes (including staff, patrons, maintenance and delivery workers) and keep records for 28 days. This is to assist with contact tracing should it be required.  

Visit the Business and industry page for more information on collecting customer contact details.  

Can I go out to pick up my online shopping from the post office or other collection point?

Yes. You can pick up online shopping from the post office or other collection points with contactless click-and-collect. You should not travel any further than you need to. If you wish to pick up a purchased item from a point of collection, first check online or phone to confirm its opening hours. You can only travel up to 25km from your home.  

You must wear a face mask, unless you have a lawful reason for not doing so, when you leave home. You should keep at least 1.5 metres between yourself and others. 

Can I continue to pick up items from e-commerce stores? 

Yes, you can pick up necessary items you have already purchased where pick up can’t be delayed. You must stay within 25km of your home, unless you cannot get the necessary items within 25km.     

Pick up should be contactless - keeping 1.5 metres from others - and payment should be arranged prior to pick up. You should wash or sanitise your hands before and after picking up your items.     

You should delay any purchases that aren’t necessary until Third Step restrictions.

Can I travel more than 25km from my home to collect a purchase?

You can travel up to 25km from your home to collect necessary goods and services. You should postpone making any purchases that will require you to travel beyond 25km to collect until Third Step restrictions or alternatively organise for the delivery of your purchase. Pick up can only be contactless click-and-collect.   

For some people the nearest essential goods and services will be more than 25km away. In this situation you may travel beyond 25km to the nearest provider.  You must wear a face mask, unless you have a lawful reason for not doing so, when you leave home. You should keep at least 1.5 metres between yourself and others. 

Can I pick up a purchase from Facebook marketplace or Gumtree? 

No. Under the Stay at Home directions, there are permitted reasons to leave your house. Completing a sale at someone’s home is not one of the permitted reasons to leave your home.  

How far can I travel to pick up items from e-commerce stores?

You can only travel up to 25km from your home to pick up a necessary item. However, if the closest store is more than 25km away, you can travel further, but only as far as necessary to get the item. You should stay as close to your home as possible.  

You must wear a face mask, unless you have a lawful reason for not doing so, when you leave home. You should keep at least 1.5 metres between yourself and others.  

Is home delivery still permitted?

Home delivery is permitted. Always maintain a distance of 1.5 metres between you and other people, especially when paying and taking delivery of a package, and wear a face mask. Try to use contactless payment or pre-pay online if possible. 

If you live in an apartment with a security entrance, try to pick up your delivery from the front of the building, and wear a face mask. This minimises the risk to any older or vulnerable people who share the common areas of the property. 

Are pet stores open and what services can they provide?

Yes. Pet stores are open as they supply necessary food and husbandry products for pets. 

Animal grooming services co-located within pet stores are permitted to provide contactless service to their clients if there is a genuine animal welfare issue. Pet owners should drop off their pets at the venue, and then pick them up when the service is completed, similar to other forms of click-and-collect services. 

Retail pet groomers are permitted to provide contactless service to their clients if there is an animal welfare need. From 11:59pm 18 October mobile pet grooming services or businesses that operate on residential properties or a permitted retail venue can provide a contactless service to their clients. 

My favourite coffee shop is a couple of suburbs over - can I go there?

You can travel up to 25km from your home however you should stay as close to your home as possible. You must use common sense and consideration when it comes to their activities and stay close to home when they can. 

I have a stall at a farmers’ market, can that operate?

Yes. Farmers markets are permitted to operate for the purposes of takeaway food and drinks but are subject to density quotient and signage requirements. You should provide a clearly visible sign for customers and staff stating how many people are allowed at your stall/site. Where possible, designate separate areas for ordering and collecting items. Set up your site to enable customers to maintain physical distancing requirements, staying 1.5 metres from each other.   

Wherever possible you should use contactless payments methods. Stall holders need to follow hygiene requirements, including regularly washing hands and making sure frequently touched surfaces are cleaned regularly. All staff must wear a face mask. For your own and other customers’ safety, as a business owner or a staff member, you can refuse service to someone who is not wearing a face mask – unless they have a lawful exception. You will not be fined if a customer refuses to wear a face mask. 

I usually buy my groceries from my local farmers’ market. Can I still do this if the market is outside my 25km radius?

No. You can only visit your local farmers’ market or market stall if it is within 25km of your home. If there is nowhere else to buy food or essential items within 25km you can travel further than 25km.

Can TABs in standalone facilities remain open?

No. Gaming facilities, including TAB and KENO facilities are closed.  

I went to the supermarket this morning, came home but now want to grab a coffee. Is that okay?

Yes. You can leave home for the purpose of getting food and supplies that you need. Try to keep the number of trips and the time spent away from home to a minimum. By reducing our movement, we can help slow the potential spread of the virus.

Can businesses deliver goods to someone’s home?

Yes. Home delivery is permitted. Face masks must be worn and at least 1.5 metres distance maintained between people during delivery. Contactless payment or pre-pay online is required.

Can non-food related businesses deliver goods?

Yes. Home delivery is permitted. Face masks must be worn and at least 1.5 metres distance maintained between people during delivery. Contactless payment or pre-pay online is required.

Can I travel across town to pick up an order I’ve placed for click-and-collect? 

You should not travel across town to pick up a click-and-collect order. The only times you can travel further than 25km from your home for necessary goods or services, including for click-and-collect, are for health and medical goods or if the necessary good or service is not available within 25km. You should purchase goods from a supplier that is as close to home as possible. For more information about click-and-collect, visit Business Victoria

Are nurseries and florists open?

Nurseries and florists, like other retail outlets, can only open for in-store pick up of pre-purchased products (e.g. click-and-collect), or to offer home delivery services.

Where can I get petrol?

You should get petrol as close to home as possible. If you are travelling beyond 5km from your home for a permitted reason, such as work, care or caregiving or medical care you can attend the nearest petrol station.

Can I meet someone to inspect a car I want to purchase?

No. Car dealerships and salesrooms are not open under current restrictions. If you are buying a car through a private sale, you can only leave home if it is necessary to buy a car at this time e.g. if you are a permitted worker and need a car to get to work. You should not test drive a car if that involves you travelling in a car with someone you do not ordinarily live with.

Can I pick up a new car I have purchased?

Yes, car dealerships and caravan sales yards are permitted to operate under a contactless click-and-collect model only, but test driving, inspections and demonstrations are not permitted. However, if you are buying a car you can only leave home if it is necessary to buy the car at this time e.g. if you are a permitted worker and need the car to get to work. 

Can bicycle repair or maintenance stores operate?

Bicycle repair and maintenance stores may operate for repairs and maintenance only. Bicycles are considered vehicles and customers are permitted to seek maintenance and repairs. If the nearest repair or maintenance store is more than 25km from your home, you may travel outside the 25km radius to access these services. Stores should operate a ‘drop off and collect’ service to minimise face-to-face interaction. 

Do those requiring vehicle repair and maintenance have to remain within the 25km radius?

You can seek vehicle repair and maintenance. You should seek to have your vehicle repaired within a 25km radius of your home where possible. If the nearest mechanic is more than 25km from your home, you may travel outside the 25km radius to access these services.  If you are a permitted worker and your vehicle breaks down outside of the 25km radius, you should see to access the closest possible repairs service.

Routine and logbook maintenance is permitted under the Permitted Work Premises List.

What if I have a contractual obligation to service my vehicle at a certain mileage with a dealership that could void the warranty?

You can seek vehicle repairs and maintenance. You should seek to have your vehicle repaired within a 25km radius of your home where possible. If you are a permitted worker and your vehicle breaks down outside of the 25km radius, you should see to access the closest possible repairs service.

Can optometrists operate optometry care and retail trade?

Optometrists may provide services for routine care.  

Can telecommunications retail stores (e.g. Telstra, Optus) operate?

Telecommunications retail stores can continue to operate, but through click-and-collect operations only. Specialist services at telecommunications retail stores are permitted to open by appointment for the purpose of supporting telecommunications as a critical service during the coronavirus (COVID-19) pandemic. 

Are money transfer services (i.e. Western Union) able to operate?

Yes. To the greatest extent possible, staff providing these functions must be supported to work from home, unless the function cannot be performed without an onsite presence. Any onsite functions must operate under the minimum universal obligations including having a COVIDSafe Plan in place. 

Can locksmiths, laundries and dry cleaners still operate?

Yes. Locksmiths, laundries and dry cleaners are permitted to operate.

Can a car wash in metropolitan Melbourne still operate?

Yes, external car washing services can operate. Car wash services must be contactless and administration offices must remain closed. 

Can any goods and equipment that have been dispatched, or are in process of being delivered, continue to be received?

Goods and services can be transported and delivered if they are ordered online, or as a part of permitted workplace activity, or to meet safety and environmental obligations. 

Personal services

What personal services are closed?

Businesses providing personal care services where there is close contact are closed.

This includes the following businesses:

  • beauty therapy, spray-tanning, waxing and nail salons  
  • spa and massage services  
  • hairdressers and barbers  
  • tattoo and piercing services  
  • brothels and sexually explicit entertainment venues.

Can I go to the hairdresser or barber? 

Yes. From 11:59pm on 18 October, hairdressers and barbers can open to provide services where the client can wear a face covering for the duration of the service.  This means that services such as haircuts or colouring will be permitted. Other services such as beard trimming will not be allowed as the client could not wear a face covering for the duration of the service.  

Hairdressers are not permitted to provide the service at care facilities at the current time. 

When can beauty and personal service providers open? 

Based on the health advice, businesses that provide beauty and personal services that can be completed while a face mask is worn for the duration of the service will be allowed to open under the Third Step. 

However, services such as facials, certain face tattoos, certain face piercings, and face and lip waxing, where it is not possible to wear a face mask will not be allowed. 

Which beauty and personal services are allowed under the Third Step? 

Only beauty and personal services where the client can wear a face mask for the entire duration of the service are allowed under the Third Step. For example, these include nail services, ear piercing and body tattoos. Services such as facials, certain face tattoos, certain face and lip waxing, or certain face piercings where it is not possible to wear a face mask for the entire duration of the service will not be allowed. 

Can home-based hairdresser services operate from home if they are sole traders? 

Yes. From 11:59pm on 18 October, hairdressers in metropolitan Melbourne can operate from home if they are already registered with their local council to do so, and they have a discrete retail area at the home. This area must be completely separate from the place of residence, must have a separate entrance for workers and clients and must not share facilities with the main residence (e.g. toilets, kitchen). 

Can home-based personal care (beauty, tattooing and skin penetration industries) services operate from home if they are sole traders? 

No. Personal care services in metropolitan Melbourne remain closed under the Second Step, including those operating from a private residence as sole traders. 

How will the restrictions be enforced?

Directions will continue to be enforced through spot checks by Victoria Police and use of emergency powers by Authorised Officers to ensure compliance with the Public Health Directions.

Industry bodies, Victoria Police, WorkSafe and Authorised Officers will work together to inform Victorians about the directions, as well as undertake enforcement and compliance activities as needed.

Community members can raise concerns about compliance with directions through the Police Assistance Line (PAL) on 131 444. Workers can raise concerns via Worksafe on 03 9641 1555. And employers can talk to their industry regulator or peak body for specific industry related support.

A coronavirus (COVID-19) Outbreak Joint Intelligence Unit has been established to support comprehensive preparedness and responses to outbreaks and identify and manage outbreak risks.

The Department of Health and Human Services and WorkSafe will coordinate intelligence and information on businesses that are non-compliant.

What are the penalties for non-compliance?

Victoria Police can issue on the spot fines of up to $1,652 for individuals and up to $9,913 for businesses for:

  • Refusing or failing to comply with the emergency directions
  • Refusing or failing to comply with a public health risk direction
  • Refusing or failing to comply with the Public Health Directions to provide information.

Victoria Police can issue on the spot fines of up to $4,957 for people who live in metropolitan Melbourne who are found to be in regional Victoria without a lawful reason. This fine will also be issued if you gather outdoors in groups larger than ten people, you have visitors to your home without a lawful reason, or you visit someone in their home without a lawful reason. 

Fines of up to $20,000 for individuals and $100,000 for businesses are possible through the court system. Individuals who do not wear a face mask and do not have a lawful reason can be fined $200.