Information about easing shopping, retail and personal services restrictions.

Key points

  • Victorians can shop and many retail stores are now open. Victorians are encouraged to shop local, avoid large indoor crowds and support businesses in their area.
  • The four square metre rule applies to indoor and outdoor markets. People should maintain a physical distance of 1.5 metres from each other.
  • Shopping centres must limit the number of people on their premises in line with density requirements of one person per four square metres.
  • Beauty therapy, tanning, waxing, nail salons, spas, tattoo parlours and massage parlours can open with up to 20 patrons, subject to the four square metre rule.
  • Retail betting premises including KENO facilities and TAB standalone facilities can open, with a maximum of 20 people in any one space, subject to the four square metre rule.
  • Specific restrictions are in place in the restricted postcodes that further restrict some businesses. Please see Restricted postcodes page for more information.
On this page

Why we are making this change

In line with changes to restrictions announced on 30 June 2020.

Your questions answered

Summary of restrictions

Current restrictions on shopping, retail and personal services are:

  • Victorians can shop and many retail stores are now open, subject to the four square metre rule.
  • You should maintain a distance of 1.5 metres from others.
  • Victorians are encouraged to shop local, avoid large indoor crowds and support businesses in their local area.
  • Beauty therapy, tanning, waxing, nail salons, spas, tattoo parlours and massage parlours can now open with a maximum of 20 people in any one space, subject to the four square metre rule.
  • Market stalls can open. The four square metre rule applies to indoor and outdoor markets.
  • Shopping centres must limit the number of people on their premises in line with density requirements of one person per four square metres.
  • Auction houses can have up to 20 customers per venue, subject to the four square metre rule.
  • Real estate auctions and inspections can take place with up to 20 people, subject to the four square metre rule.
  • Standalone TAB and KENO facilities can open, with a maximum of 20 people in any one space, subject to the four square metre rule. 

As always, we’re urging Victorians to use common sense in their activities. It’s up to all of us to make this work.

From 11.59pm on 1 July, further restrictions will apply to the restricted postcodes. These restrictions impact on people living in these areas, people visiting these areas and the businesses operating in the restricted postcode.

How will you keep staff and customers safe?

We are working with industry bodies to implement appropriate safety measures to protect both staff and customers as businesses reopen.

These measures include detailed guidance for operators including limits on the number of people allowed in cafes and bars, the four square metre rule and increased cleaning.

Victorians are asked to play their part by using cashless payment where possible, keeping 1.5 metres between themselves and others and staying at home if they are unwell.

Visit the Business and industry page for more information including how to keep your staff and customers safe.

What actions do I need to take when shopping?

Everyone has a role to play in slowing the spread of coronavirus (COVID-19).

Before you leave home:

  • If you feel unwell and have any symptoms of coronavirus (COVID-19) you should stay home, seek medical advice and get tested.

When you are out shopping:

  • Wash or sanitise your hands regularly.
  • Cough or sneeze into a tissue or your elbow.
  • Respect the customer limits in place at each shop.
  • Keep 1.5 metres between yourself and others and avoid crowded indoor areas as much as possible including areas where people congregate like parking ticket machines, lifts, escalators, entrances/ exits and while waiting in line.
  • Wash your hands when you get home.

Personal services

Which personal services are now open?

Some businesses providing personal services are open, including:

  • beauty therapy, spray-tanning, waxing and nail salons
  • massage services providing relaxation massages as distinct from therapeutic or remedial massage (which have remained open)
  • tattoo and piercing services.
  • strip clubs are open for seated service only, with up to 20 customers per space, subject to the four square metre rule. Venues must provide 1.5 metres between tables, with groups of customers limited to 10 people. Physical distancing of 1.5 metres between people applies, in addition to increased cleaning and hygiene measures.
  • Along with up to 20 customers being allowed in one space at any one time and subject to the four square metre rule, these businesses are required to ask for  your first name and contact phone number.

The four square metre rule applies to all publicly accessible parts of the venue.

From 11.59pm 1 July, further restrictions will apply to the restricted postcodes. These restrictions impact on people living in these areas, people visiting these areas and the businesses operating in the restricted postcode. This includes the closure of beauty and personal services.

For more information visit the Business and industry page on this website.

Which personal services remain closed?

Currently brothels and sex on premises venues remain closed.

Can I attend allied health services?

Allied health services - providing support including music and art therapy, rehabilitation care services, physiotherapy, mental health counselling, myotherapy, remedial massage and podiatry - are open.

Can I still use a barber or hairdresser?

Yes. You can go to the hairdresser or to a barber. They are required to ask for your first name and contact phone number. This is to support contact tracing should it be necessary. You should check with your barber or hairdresser about the physical distancing and hygiene practices they have put in place to minimise risks and follow their direction.

Shopping

Are there restrictions on shopping?

You can go shopping. Try to shop locally. This will help support local businesses and help slow the spread of coronavirus (COVID-19) by reducing large numbers of people coming into contact with each other. Try to go shopping outside of busy hours to avoid crowds.

When shopping you should:

  • Wash or sanitise your hands regularly
  • Cough or sneeze into a tissue or your elbow.
  • Respect the customer limits in each shop.
  • Keep 1.5 metres between yourself and others and avoid crowded indoor areas as much as possible. Also maintain a physical distance of 1.5 metres in areas where people congregate like parking ticket machines, lifts, escalators, entrances/ exits and while waiting in line.

Many retailers are changing their opening hours, so check online or by phone before you leave home to ensure they are open.

All retailers must ensure customers can maintain physical distancing of at least 1.5 metres between people at all times and must limit the number of people on their premises in line with density requirements of one person per four square metres.

From 11.59pm on 1 July, further restrictions will apply to the restricted postcodes. These restrictions impact on people living in these areas, people visiting these areas and the business operating in the Restricted Postcode.

While going shopping for food or other essential items is allowed for people living or visiting these areas, people should remain vigilant and only shop when they need to. There will also be a number of other restrictions on businesses including the closure of beauty and personal services, and restaurants and cafes restricted to takeaways.

Can I go shopping with a family member or friend?

You can go shopping with friends or family. You should follow social gathering limits of no more than 10 people. Visit the social gatherings page for more information.

Can I go to big shopping centres?

Yes, you can shop at large shopping centres, but try to avoid going to shopping centres during peak periods and maintain a physical distance of at least 1.5 metres between yourself and others.

Shopping centres must limit the number of people on their premises in line with density requirements of one person per four square metres.

Be patient in areas where people congregate like at parking ticket machines, lifts, escalators, entrances/exits and while waiting in line - keep at least 1.5 metres between yourself and others.

How are you stopping people crowding in shopping centre walkways?

Victorians are asked to maintain a physical distance of at least 1.5 metres between themselves and others while waiting in line or moving through common areas such as walkways.

Can I go out to pick up my online shopping from the post office or other collection point?

You can pick up online shopping from the post office or other collection points. If you wish to pick up a purchased item from a point of collection, first check online or phone to confirm its opening hours.

Always observe physical distancing by keeping at least 1.5 metres between yourself and others.

Are there any restrictions on placing a bet at a KENO or TAB?

TAB standalone and KENO facilities can open for customers subject to the four square metre rule. Victorians are asked to respect the shop customer limits.

KENO and TAB facilities inside licensed premises can reopen and are subject to the same requirements of the broader venue. Restaurants, pubs, bars and clubs will only operate a seated food and drink service, but the TAB and KENO facilities will be available for patrons to place a bet.

Can businesses ask for my personal details as a condition of entry?

Some businesses are required to request the first name and contact phone number of each visitor who has attended the premises for more than 15 minutes (staff, patrons, maintenance and delivery workers) and keep records for 28 days. This is to assist with contact tracing should it be required.

Visit the Business and industry page for more information on collecting customer contact details.

Are there any restrictions on trading hours for stores that remain open?

It’s up to an individual business when they choose to operate, subject to the usual rules and regulations.

Is home delivery still permitted?

Home delivery is permitted. Always maintain a distance of 1.5 metres between you and other people, especially when paying and taking delivery of a package. Try to use contactless payment or pre-pay online if possible.

If you live in an apartment with a security entrance try to pick up your delivery from the front of the building. This minimises the risk to any older or vulnerable people who share the common areas of the property.

Are markets allowed to open? Do the gathering limits apply?

Indoor and outdoor market stalls for both food and non-food are permitted to trade.

The market operator is responsible for ensuring the four square metre rule is applied to all indoor and outdoor spaces. Customers should keep at least 1.5 metres in between them and other people.

Additional information for shops, retail and personal services

My business can now reopen. What do I need to do to keep my clients safe?

Personal services – such as beauty therapy, hairdressing and massage shops – are required to request the first name and contact phone number of each visitor who has attended the premises (staff, patrons, maintenance and delivery workers) and keep records of visitor’s information. Records should be kept for 28 days to assist with contact tracing should it be required. 

Visit the Business and industry page for more information. 

Do I need to record all of my visitors’ contact details?

Personal services are required to request the first name and contact phone number of each visitor who has attended the premises for more than 15 minutes (staff, patrons, maintenance and delivery workers) and keep records for 28 days. This is to assist with contact tracing should it be required. 

Visit the Business and industry page for more information on collecting customer contact details. 

Have further guidelines been developed to support businesses reopening?

Further advice for these services has been developed and is available at Business Victoria for guidelines and associated resources

Requirements for shops, retail and personal services

There are four special requirements for every business in Victoria that has customers on its premises: 

  • You must measure your publicly available floorspace and identify the maximum number of customers allowed on your premises at one time. For example, if your shop is 2 metres wide and 8 metres deep, its floorspace would allow a maximum of 4 customers inside at one time (2 x 8 = 16m2, divided by 4 m2 per person = 4 customers). 
  • You must place a sign at the entrance/s to your premises indicating the maximum capacity of your shop and ensure no more than this number of customers are in your premises at any one time. 
  • Beauty and personal services, hairdressing, auction houses, real estate auctions must request the first name and contact phone number of each visitor (staff, patrons, maintenance and delivery workers) who has attended the premises for more than 15 minutes and keep records for 28 days. This is to assist contact tracing. Shops do not need to request contact details. 
  • You must initiate a cleaning regime that ensures: 
    • frequently touched surfaces such as door handles, touch screens, handrails and benchtops are cleaned and disinfected at least twice per day 
    • all surfaces are cleaned and disinfected when visibly soiled 
    • all surfaces are cleaned and disinfected immediately if there is spillage. 

The cleaning regime must include the use of a disinfectant with anti-viral properties that complies with the published requirements of the Department of Health and Human Services. Download Cleaning and disinfecting to reduce COVID-19 transmission (Word)

Visit the Business and industry page for more information. 

What is the ‘four square metre’ rule?

For more information on the four square metre rule visit the Preventing infection in the workplace page

Should barriers and distancing remain at supermarkets and in retail spaces?

Physical distancing measures including barriers to encourage customers to keep 1.5 metres apart should be maintained. 

Can my food truck open?

As a service offering takeaway food, food trucks are allowed to open. Operators should ensure there is enough open space to allow physical distancing of 1.5 metres between people waiting for service. 

How will you enforce this?

Directions will continue to be enforced through spot checks by Victoria Police and use of emergency powers by Authorised Officers to ensure compliance with the directions of the Deputy Chief Health Officer. 

Industry bodies, Victoria Police, WorkSafe and Authorised Officers will work together to inform Victorians about the directions, as well as undertake enforcement and compliance activities as needed.  

Community members can raise concerns about compliance with directions through the Police Assistance Line (PAL) on 131 444. Workers can raise concerns via Worksafe on 03 9641 1555. And employers can talk to their industry regulator or Peak body for specific industry related support. 

A Coronavirus (COVID-19) Outbreak Joint Intelligence Unit has been established to support comprehensive preparedness and responses to outbreaks and identify and manage outbreak risks. 

The Department of Health and Human Services and WorkSafe will coordinate intelligence and information on businesses that are non-compliant. 

What are the penalties for noncompliance?

Victoria Police can issue on the spot fines of up to $1,652 for individuals and up to $9,913 for businesses for:   

  • Refusing or failing to comply with the emergency directions  
  • Refusing or failing to comply with a public health risk power direction    
  • Refusing or failing to comply with a direction by the Deputy Chief Health Officer to provide information. 

Fines of up to $20,000 for individuals and $100,000 for businesses are possible through the court system.