Second Step

11.59pm on 13 September 2020

Second Step: Shopping and retail - regional Victoria

What does this mean I can do?

  • You can leave home to shop for necessary goods and services. 
  • Beauty therapy, tanning, waxing, nail salons, spas, tattoo parlours and massage parlours must not operate. 
  • Hairdressing and barbers can operate. Density, cleaning, signage and record keeping requirements apply. 
  • Auction houses are only permitted to conduct auctions remotely. 
  • Market stalls providing only takeaway food and drink can operate. 
Your questions answered

Current restrictions 

You must only leave home for permitted reasons:  

  • obtaining necessary goods or services
  • medical care, caregiving, and compassionate reasons. This includes getting tested for coronavirus (COVID-19) 
  • exercise or outdoor recreation 
  • study or work – if unable to study or work from home 

Restrictions apply to shopping, retail and personal services.  

  • You should maintain a distance of at least 1.5 metres from others. 
  • You are encouraged to shop local and avoid large indoor crowds. 
  • Beauty therapy, tanning, waxing, nail salons, spas, tattoo parlours and massage parlours must not operate. 
  • Hairdressing and barbers can operate. The four-square metre rule, cleaning, signage and record keeping requirements apply. You must wear a face covering when attending hairdressers or barbers. 
  • Auction houses are only permitted to conduct auctions remotely. 
  • Real estate auctions can only occur remotely, and inspections can take place by private appointment only. 
  • Market stalls can operate for takeaway food and drink only. 
  • Shopping centres and market stalls must limit the number of people on their premises. The four-square metre rule applies. Shopping centres and market stalls must follow cleaning and safety recommendations by the Victorian Government. 
  • Shops that are permitted to open need to comply with the four-square metre rule, signage and cleaning recommendations. 

You must wear a face covering, unless you have a lawful exception for not doing so, when you leave home. Even with a face covering, you should keep at least 1.5 metres distance between yourself and others. 

As always, we are urging Victorians to use common sense in their activities. It’s up to all of us to play our part in helping to slow the spread of coronavirus (COVID-19). 

Shopping and retail 

What actions do I need to take when shopping? 

Everyone has a role to play in slowing the spread of coronavirus (COVID-19). 

Before you leave home:  

  • if you feel unwell and have any symptoms of coronavirus (COVID-19) stay home, seek medical advice and get tested. Stay home while you wait for your test result.  
  • you must wear a face covering when you leave home, unless you have a lawful exception for not doing so. 

When you are out shopping: 

  • wash or sanitise your hands regularly 
  • cough or sneeze into a tissue or your elbow 
  • respect the customer limits in place at each shop 
  • keep at least 1.5 metres between yourself and others, including while queuing 
  • avoid crowded indoor areas like parking ticket machines, lifts, escalators and entrances as much as possible 
  • wash your hands when you get home. 

For more information visit the Business and industry page on this website. 

Can I go to the supermarket? 

Yes. However, you should keep visits to a minimum. You must wear a face covering at the supermarket unless you have a lawful reason for not doing so.  Make a list of the things you need, shop quickly and minimise the time you spend there. Limit the number of people from your household who go to the supermarket to minimise the number of people in the supermarket. 

Can supermarkets still offer home delivery? 

Yes, supermarkets can still offer home delivery. 


Home delivery: This service is now available to all customers. Eligible customers, including seniors, people with a disability and those with compromised immunity or who are required to quarantine or isolate can still access a priority home delivery service with dedicated delivery windows. These customers can call 1800 000 610 to seek assistance or register online

Food and grocery packs: This ‘Basics Box’ for $80 helps provide essential products for customers who are currently unable to visit stores and are in genuine need. It helps provide meals, snacks and a few essential items, including toilet paper, and is delivered within approximately two to five business days via Australia Post. They are unable to cater for specific dietary requirements and there is a limit of two boxes per customer, per fortnight. 

Community pick-up: This service is available in 700 selected locations to allow Priority Assistance customers to place an order online for someone to pick up on their behalf. This service will be available for over 100 pick-up drive through locations and in 600 stores for pick-up at the service desk. 


Home delivery and click and collect: Normal home delivery and click and collect services are back to business as usual. The Coles Online Priority Service (COPS) provides a delivery service and ‘click and collect’ option for customers unable to get to a store. Existing Coles Online and FlyBuys customers who are aged over 70 and had registered their date of birth as part of their account details have been invited to join COPS. The service is also available to: 

  • People over 65 years of age with a My Aged Care number or NDIS number; 
  • Indigenous Australians over the age of 50 with a My Aged Care number or NDIS number; 
  • Aged care, disability care and other businesses that support vulnerable members of the community. 

Find out more 

Food and grocery pack: The Coles Community Box is $80 and includes delivery. The box contains nutritious items for breakfast, lunch and dinner, with the contents of the box being enough to support two people aged 65+ for seven days. Available to all eligible Coles Online Priority Service customers. 

Find out more 


Home delivery: IGA is providing a Priority Shop home delivery service to many areas, offering four package options - the Essentials, Pantry Plus, Dog Pack, Cat Pack – available to:  

Eligible customers include: 

  • the elderly (70+) 
  • people who are immunosuppressed 
  • Indigenous Australians (50+) 
  • people with a disability 
  • and people who are required to quarantine. 

To check eligibility for IGA Priority Shop, please call 1800 018 384 or visit 


Home delivery: Foodworks has partnered with National Disability Insurance Scheme (NDIS) to provide a priority delivery service. You can access this service via website. 


Home delivery: 7-Eleven is launching a delivery service in Melbourne for snacks and key essentials with no contact delivery. The service will be available in the coming weeks, customers can find out more on

Pet food 

Pet food can be ordered online from pet stores such as Pet Stock, Pet Barn, My Pet Warehouse, or contact local pet stores to check if they offer delivery. Some useful websites are below: 

Can I take a friend or relative to the shops with me? 

If you need help with shopping, or if a friend or family member needs help, then you can go to the supermarket or shopping centre together. If you can’t leave someone at home while you shop, you can take them with you.  

You must wear a face covering, unless you have a lawful exception for not doing so, when you leave home. You should keep at least 1.5 metres between yourself and others. 

Can businesses ask for my personal details as a condition of entry? 

Some businesses are required to keep a record of the first name and contact phone number of each visitor who attends the premises for more than 15 minutes. This includes staff, patrons, maintenance and delivery workers. These records should be kept for 28 days. This is to assist with contact tracing should it be required. 

Visit the Business and industry page for more information on collecting customer contact details. 

Can I go out to pick up my online shopping from the post office or other collection point? 

Yes. You can pick up online shopping from the post office or other collection points. You should check online or phone to confirm the point of collection opening hours.  

You must wear a face covering, unless you have a lawful exception for not doing so, when you leave home. You should keep at least 1.5 metres between yourself and others.  

Is home delivery still permitted? 

Yes. Home delivery is permitted. Keep at least 1.5 metres between yourself and other people, especially when paying and accepting delivery of a package. Try to use contactless payment or pre-pay online if possible.   

If you live in an apartment with a security entrance, try to pick up your delivery from the front of the building. This minimises the risk to any older or vulnerable people who share the common areas of the property.  

Are pet stores open and what services can they provide? 

Yes, pet stores are open as they supply necessary food and husbandry products for pets, including pet grooming.  

Shopping is one of the permitted reasons to leave home. Does that mean I'm allowed to take a day-trip shopping away from home? 

No. All Victorians must stay at home. You should not travel further than you need to - or spend more time than you need to. Victorians must use common sense when it comes to their activities and stay as close to home as possible. Lives are counting on it. 

Can you visit a shopping centre in metropolitan Melbourne? 

You can only visit a shopping centre in metropolitan Melbourne to buy necessary goods and services. Under the current restrictions in Melbourne, many shops are closed. Before leaving home you should check that the store you are heading to is still open.  

How are you ensuring shopping centres are safe? 

All shopping centres, must:  

  • Apply the four square metre rule to the shopping centre to limit the number of customers permitted to enter. 
  • Clean common areas to ensure that frequently touched surfaces are cleaned and disinfected at least twice a day, that any soiled services are cleaned when visibly soiled and all surfaces are cleaned and disinfected immediately if there is spillage. 
  • Staff and the general public must wear face coverings unless they have a lawful exception. 

Can TABs in standalone facilities remain open? 

Gaming facilities, including TAB and KENO facilities are closed. 

Can display suites remain open? 

No. Display suites are closed. 

Are markets allowed to open? Do the gathering limits apply? 

Market stalls that sell only takeaway food and drink only can operate. These markets can only open with strict enforcement of the four-square metre rule.  

Both staff and customers must wear face coverings unless they have a lawful reason for not doing so. The market operator is responsible for ensuring the four-square metre rule is applied to all indoor and outdoor spaces. Customers should keep at least 1.5 metres in between them and other people.   

For more information on the four square metre rule visit the Business and industry page

Can my food truck open? 

As a service offering takeaway food, food trucks can open. 

Operators should ensure staff are wearing face coverings, unless they have a lawful reason for not doing so. You should make sure there is enough open space to allow customers to keep at least 1.5 metres between themselves and others. 

Personal services 

What personal services are closed? 

Businesses providing personal care services where there is close contact are closed.  

This includes the following businesses:  

  • beauty therapy, spray-tanning, waxing and nail salons  
  • spa and massage services.  
  • tattoo and piercing services  
  • brothels and sexually explicit entertainment venues.  

Allied health services including therapeutic or remedial massage can continue to operate. 

When can beauty and personal service providers open? 

Once Victoria reaches the Third Step, businesses that provide beauty and personal services that can be completed while a face covering is worn for the duration of the service will be allowed to open.  

However, services such as facials, face tattoos, certain face piercings, and lip waxing, where it is not possible to wear a face covering will not be allowed until later steps.  

Which beauty and personal services are allowed under the Third Step? 

Once Victoria reaches the Third Step, beauty and personal services where the client can wear a face covering for the entire duration of the service are allowed. For example these include nail services, ear piercing and body tattoos. Services such as facials, face tattoos, lip waxing, or certain face piercings where it is not possible to wear a face covering will not be allowed. 

How will you enforce this? 

Directions will continue to be enforced through spot checks by Victoria Police and use of emergency powers by Authorised Officers to ensure compliance with the Public Health Directions. 

Industry bodies, Victoria Police, WorkSafe and Authorised Officers will work together to inform Victorians about the directions, as well as undertake enforcement and compliance activities as needed.  

Community members can raise concerns about compliance with directions through the Police Assistance Line (PAL) on 131 444. Workers can raise concerns via WorkSafe on 1800 136 089. Employers can talk to their industry regulator or peak body for specific industry related support.  

A coronavirus (COVID-19) Outbreak Joint Intelligence Unit has been established to support comprehensive preparedness and responses to outbreaks and identify and manage outbreak risks. 

The Department of Health and Human Services and WorkSafe will coordinate intelligence and information on businesses that are non-compliant.  

What are the penalties for noncompliance? 

Victoria Police can issue on the spot fines of up to $1,652 for individuals and up to $9,913 for businesses for: 

  • refusing or failing to comply with the emergency directions 
  • refusing or failing to comply with a public health risk power direction 
  • refusing or failing to comply with the Public Health Directions to provide information. 

Fines of up to $20,000 for individuals and $100,000 for businesses are possible through the court system. Individuals who do not wear a face covering and do not have a lawful reason can be fined $200.