The Department of Health and Human Services has access to, and protects the personal and health information of clients and staff.

The Department of Health and Human Services (department), along with its funded and contracted service providers, has access to personal information (which includes sensitive information) and health information about clients and staff.

This access is often provided to the department based on trust.  Therefore, it is critical the department protects the privacy of this personal and health information. 

Reporting a privacy incident

With the commencement of the Client Incident Management System (CIMS) on 15 January 2018, a new privacy incident report form will be available for funded organisations to report privacy incidents.

The form requires the agency to enter details about the privacy incident, clients involved, immediate risks, and how the incident is being managed. In addition to the current critical incident report form, the new form will include fields on information security and practices.

Once the report is submitted, the nominated funded organisation contact will receive a confirmation email and a reference number. The report will be received by the divisional privacy officer and directed to the funded organisation’s contract manager within the department (i.e.. local engagement officer or program and service advisor), who will work with the funded organisation to manage the incident as required.

Read more about Client Incident Management System (CIMS) and Reporting incidents on the Providers website.

Privacy Incident Report eform

To report an incident use the web based Privacy Incident Report eform.

Further assistance

For more information, resources and tools on how to use the Privacy Incident Report form see the Privacy Incident Report Form (FMS) - User Guide for Funded Agency Staff Members.

Information sharing laws to improve healthcare quality and safety 

From 27 August 2020, Victoria will have new laws to help keep patients safe in health care. The laws will make it easier for some health services and parts of the government, including the Department of Health and Human Services, to share confidential information and work together to make Victorian health care safer and better for patients.

Frequently asked questions about the new laws for patients and for health services are available under Related information below.


Email the Privacy team or contact your divisional Privacy Officer

Related information