Guides to support carers and community service to better understand incident reviews and investigations.

Conducting joint Client Incident Management System and Reportable Conduct Scheme investigations

The Commission for Children and Young People and the Department of Health and Human Services have jointly developed guidance material for service providers on undertaking streamlined Client Incident Management System (CIMS) and Reportable Conduct scheme (RCS) investigations.

A single investigation:

  • reduces the risk of further traumatising the alleged victim 
  • enables witnesses to be interviewed on fewer occasions
  • supports procedural fairness through timely and effective investigations
  • decreases the emotional toll on carers by streamlining the process
  • reduces the administrative burden on service providers.

This guide supports community service organisations and investigators to better plan and conduct incident investigations.

A well-planned investigation also supports and informs the Independent Investigation and Suitability Panel processes to avoid unnecessary duplication of investigations.

For more information, see Conducting joint reportable conduct and client incident management system investigations guide (Word).

Client Incident Management System

For information on CIMS, including guides, templates and operational updates, see the Client Incident Management System page on the Providers website.

You can also email cims@dhhs.vic.gov.au.

Reportable Conduct Scheme

For information on the RCS, including advice, resources, templates, see the Reportable Conduct Scheme page on the Commission for Children and Young People website.

You can also call (03) 8601 5281 or 1300 782 978 or email contact@ccyp.vic.gov.au.

Independent Investigations and Suitability Panel

For information on Independent Investigations and the Suitability Panel, including guides, factsheets and an eLearning module, see the Victorian Carer Register page on the Providers website.

You can also call (03) 9096 8690 or email carer.register@dhhs.vic.gov.au.