Client voice framework for community services

The Client voice framework for community services aims to assist individuals at every level of a community service to critically assess their current practice in relation to seeking, hearing and responding to the client voice.

Mental health lived experience engagement framework

The framework guides policy makers to engage more meaningfully with people who have experienced mental illness and/or emotional issues, and those who care for them.

Aboriginal and Torres Strait Islander cultural safety framework

For the Victorian health, human and community services sector.

Partnership Agreement between the Department of Health and Human Services and the Municipal Association of Victoria 2018-2023

A partnership agreement that provides an overarching framework for how the department and local government work together.

Community Services Quality Governance Framework

The Community Services Quality Governance Framework sets the objective of safe, effective, connected and person-centred community services for everybody, every time

Wungurilwil Gapgapduir Aboriginal Children and Families Agreement

A partnership between the Victorian Government, Victorian Aboriginal Communities and the Child and Family Services Sector.

Better regulatory practice framework

The department requires that organisations and practitioners providing services to the community are fit for purpose and meet standards of acceptable governance, safety and protection for Victorians.

Fraud and corruption control framework

This framework describes fraud and corruption and how it can affect the Department of Families, Fairness and Housing functions and service delivery. It also describes roles and responsibilities regarding the management of fraud and corruption within the department.

Service provision framework: Complex needs

Providing practice guidance to ensure the consistent and high quality delivery of complex needs services across Victoria, including the Multiple and Complex Needs Initiative (MACNI) and Support for High Risk Tenancies (SfHRT).

Client support practice framework

This framework outlines the Services Connect approach to providing client support services for those needing assistance from the Department of Health and Human Services and community service organisations.