We are the voice within government for those who face more barriers to a good life, at all ages and stages.

Our vision is to achieve the best health, wellbeing and safety of all Victorians so that they can lead a life they value.

We seek to break disadvantage, not by reinforcing dependency, but by working to harness all of government’s resources to build capability, opportunity and inclusion.

Most people want to be connected to their communities, and experience a good life. Their health, safety and wellbeing rely on being able to participate fully in the community and economy and access services they value. Our purpose is to help them to get there.

To do this successfully, the department’s work is focused on four strategic directions:

  1. Person-centred services and care
  2. Local solutions
  3. Earlier and more connected support
  4. Advancing quality, safety and innovation

Our strategic plan

The department’s strategic plan is our roadmap for delivering on our priorities and commitments.  

The strategic plan focuses on:

  • Ensuring that client, patient and system outcomes drive all that we do
  • Empowering individuals to make choices that promote good physical and mental health and help them stay connected to their culture and community
  • Delivering the government’s reform agenda in the prevention and response to family violence, including gender equality and in children and family services
  • Strengthening the safety, quality, performance and design of our systems
  • Contributing to a strong Victorian economy in our role as an employer by building the capabilities of the workforces that deliver our services, creating jobs through our service delivery and capital works, and through our economic output and support for research
  • How we will deepen our engagement with patients, clients, victim survivors, staff, funded agencies and community members to design and improve our services
  • How we embrace our patients, clients and victim survivors as partners in their own care
  • How we equip our staff to deliver better outcomes and strengthen our internal systems that support them to do so.

This update of our strategic plan sets out the priorities and enabling actions that guide our direction, effort and investment, and includes two additional priorities for the 2018–19 year:

  • To develop integrated models of care and service pathways across health and human services, complemented by stronger informal networks, to better support people with multiple, complex or chronic needs
  • To strengthen the department’s response to family violence perpetrators, to direct them to appropriate rehabilitation services to reduce their risk of re-offending.