The department delivers health and human services, drives reform and provides regulatory oversight.

The central divisions are structured on a portfolio basis and each focuses on a particular area of responsibility. This approach provides a better capacity to develop policies, manage service systems, design funding and to support the delivery of the department’s responsibilities.

Updated information on the department's strategic plan can be found on Our Strategy on this website.


Our four operational divisions oversee and coordinate the delivery and funding of services and initiatives across 17 areas of the state.

Community Services Operations

The Community Services Operations division provides a dedicated focus on children, family and disability services through our four operational divisions - North, West, East and South Divisions.

We develop policy and funding frameworks that help us better respond to people's needs. We work with clients, service providers and other government partners to look at a person's overall needs and co‑design services that are more connected and easier for our clients to navigate. We focus on the child and the child's development to build the capabilities of both an individual and their family, and to preserve and reunify families wherever possible.

We monitor the quality of our service systems to ensure child safety across both government and non-government services. Our services enable communities to be healthy, safe and strong by addressing their current needs.

Health and Wellbeing

The Health and Wellbeing division is responsible for policy, strategy and the commissioning of services in the primary prevention, secondary and tertiary healthcare systems.

These services are often located close to each other to make your health journey easier. Whether to prevent illness or participate in treatment, we aim to provide a more holistic approach to our health system. 

Primary prevention measures help us to prevent and reduce the rate of disease in Victoria and help reduce health-inequalities between population groups. We recognise that social and economic forces, as well as biological and environmental factors, can have a significant impact on a person's health and wellbeing. We apply population, and place-based approaches in our work.

We also work with agencies and services to promote wellness. We encourage the active participation and inclusion of people in their communities because this helps reduce the impact of poor health, wellbeing and disadvantage on them.

For more information on our partners 

Housing and Infrastructure

The Housing and Infrastructure division focuses on housing and is responsible for the government's homelessness and social housing initiatives. We recognise that having a home helps provide a stable foundation to enable people to participate in education, work and the community. 

We are also responsible for the Towards Home package which supports rough sleepers to achieve more permanent housing.

The Homes for Victorians Strategy aims to ensure Victoria has a healthy social housing system, more available social housing and a growth in community housing associations. 

For more information on our partners

Strategy and Planning

The Strategy and Planning division looks at how the department can work differently.  We review existing strategies and advise on long-term strategic policies to meet our reform priorities.

We support better decision making on activities that advance our priorities and enhance outcomes. We consult across the department to design policy and progress reforms that will lead to better connected health, wellbeing and safety systems.

By measuring our successes, we can improve service delivery and achieve long-term reform. We undertake workforce planning and development, and utilise analytics, research and evaluation to build the department’s capabilities to provide services where they are needed.

We also provide professional communication services across the department and leads work for our ministers on intergovernmental relations.

Regulation, Health Protection and Emergency Management

The Regulation, Health Protection and Emergency Management division brings together professional and epidemiological expertise to protect the Victorian public from avoidable harm. The daily work of the division brings us in contact with such risks as drugs, poisons, infections, contagions, emergency incidents and the risks of super bugs and pandemics.

We work towards responding to known and emerging health- threats in a way that is dynamic and adaptive. We respond to events of state significance in order to protect the Victorian community.

We work towards the mitigation and eradication of emergent infections by analysing data trends, which in turn helps predict pandemics and ward them off. We are committed to the refinement of emergency management approaches and protocols to ensure timely responses to community need.

Corporate Services

The Corporate Services division provides strategic, advisory and operational services to the department and supports our ministers in their cabinet and parliamentary responsibilities.

We deliver finance, human resources and workplace services to the department and manage industrial relations. We also provide information services, technology, legal and executive services to the department.

We manage the department’s business systems to improve transparency and help prevent fraud. Our internal governance frameworks include audits, corporate reporting, freedom of information and legal advice to enable the department to deliver it's legislative programs.

We ensure that our services are aligned with corporate values and foster a culture of inclusion. We are committed to a progressive and dynamic culture in line with our goal of being an employer of choice.

Organisational Transformation

The department has embarked upon an ambitious program of reform in the areas of health and human services. Our priority is to implement recommendations of the Royal Commissions and to manage the transition to the National Disability Insurance Scheme (NDIS).

We are undertaking a broad program of organisational change to support these reforms to our services in the most effectively.

The division is leading a transformation program that will:

  • plan, develop and oversee implementation of new ways of managing departmental functions over the next two years
  • embed ongoing innovation, business process management and change practices and culture to enable staff to work more effectively and deliver more efficient services.

We work collaboratively with staff and leaders across the department to build upon skills, experience and creativity and provide opportunities for innovation in the ways that we work.

Children and Families

The Children and Families division will help accelerate reforms in our children and families system. It is a time-limited unit that reports directly to the Secretary.

Working closely with the Community Services Operations division, it will lead several ambitious reform projects to create a step-change improvement to our children and families service system.

Our partners

These portfolio agencies provide a dedicated focus on aspects of our health system to drive quality and safety improvements in our services. , and

The Family Violence Prevention Agency will help deliver the government’s family violence reform commitments.and focus on prevention of family violence.

For more information go to the following websites:

Operational divisions

North Division
  •     Loddon Area
  •     Mallee Area
  •     Hume Moreland Area
  •     North Eastern Melbourne Area
West Division
  •     Western District Area
  •     Central Highlands Area
  •     Barwon Area
  •     Western Melbourne Area
  •     Brimbank Melton Area
East Division
  •     Goulburn Area
  •     Ovens Murray Area
  •     Outer Eastern Melbourne Area
  •     Inner Eastern Melbourne Area
South Division
  •     Outer Gippsland Area
  •     Inner Gippsland Area
  •     Southern Melbourne Area
  •     Bayside Peninsula Area