Department offices are situated in various locations within Victoria. This section provides location information in alphabetical order by suburb. Unless otherwise stated, office hours are 9am-5pm week days.

Departmental staff can help connect you with housing support and support for families, women, youth and people with a disability.

Housing enquiries and offices

While any department office can connect you with housing support, the offices listed below currently only provide housing support. For other matters, you should contact one of the DHHS offices listed above.

Housing Offices

  • Lift services emergency reporting (24hr service) 1800 066 088 
  • Ascot Vale 12 Churchill Avenue, Ascot Vale 3032 - (03) 9371 6200
  • Bairnsdale 7 Service Street, Bairnsdale 3875 - (03) 5144 9100 or 1800 674 624
  • Ballarat Mair & Doveton Cnr, Ballarat 3350 - (03) 5333 6660
  • Benalla 26 Church Street, Benalla 3672 - (03) 5761 1222
  • Bendigo 74 – 78 Queen Street, Bendigo 3550 - (03) 5434 5555
  • Box Hill 883 Whitehorse Road, Box Hill, Vic 3128 - (03) 9843 6577
  • Broadmeadows 56 – 58 Coleraine Street, Broadmeadows 3047 - (03) 9309 1255
  • Carlton 480 Lygon Street, Carlton 3053 - (03) 9341 8200
  • Cheltenham 4 – 10 Jamieson Street, Cheltenham 3192 - (03) 8585 6000
  • Collingwood 229 Hoddle Street, Collingwood 3066 - (03) 9417 5144
  • Dandenong 165 – 169 Thomas Street, Dandenong 3175 - 1300 286 625
  • Fitzroy 90 Brunswick Street, Fitzroy 3065 - (03) 9093 5000
  • Footscray 71 Moreland Street, Footscray 3011 - (03) 9275 7000
  • Frankston 431 Nepean Hwy, Frankston 3199 - (03) 9784 3200
  • Geelong Fenwick & Lt Mallop Cnr, Geelong 3220 - (03) 5226 4540
  • Horsham 21 McLachlan Street, Horsham 3400 - (03) 5381 9777
  • Mildura 253 Eleventh Street, Mildura 3500 - (03) 5022 3111
  • Morwell 7 Hazelwood Road, Morwell 3840 - (03) 4141 1400 or 1800 650 813
  • North Melbourne 33 Alfred Street, North Melbourne 3051 - (03) 9326 6377
  • Portland 16 Julia Street, Portland 3305 - (03) 5523 9999
  • Prahran 259 Malvern Road, South Yarra, Vic, 3141 - (03) 9096 9996
  • Preston 679 High Street, Preston 3072 - (03) 9479 0122
  • Richmond 112 Elizabeth Street, Richmond, Vic, 3121 - (03) 9429 5174
  • Ringwood 25 Ringwood St, Ringwood 3134 - (03) 9871 5199
  • Sale 150 York Street, Sale 3850 - (03) 5144 9100 or 1800 674 624
  • Seymour Level 1/8-10 Elizabeth Street, Seymour 3660 - (03) 5771 1600
  • Shepparton 163 Welsford Street, Shepparton 3630 - (03) 5832 1500
  • South Melbourne Level 2, 120 Clarendon Street, Southbank 3006 - (03) 9096 1800
  • Sunshine 16 – 18 Hertford Road, Sunshine 3020 - (03) 9229 4100
  • Swan Hill 210 Beveridge Street, Swan Hill 3585 - (03) 5032 0100
  • Wangaratta 43-47 Rowan Street, Wangaratta 3677 - (03) 5722 0555
  • Warrnambool 2/109 Lava Street, Warrnambool 3280 - (03) 5561 9444
  • Wodonga 55 Hovell Street, Wodonga 3690 - (02) 6055 7777 or 1800 644 873

 

Child protection contacts - business hours and after hours

Child Protection business hours: 8.45am - 5.00pm (Monday - Friday)

During business hours, ring the number covering the local government area (LGA) where the child lives.

North Division Intake - 1300 664 977

North Division has one child protection intake located at DHHS Preston covering the following areas and LGAs:

Banyule, Buloke, Darebin, Campaspe, Central Goldfield, Gannawarra, Greater Bendigo, Hume, Loddon, Macedon Ranges, Mildura, Moreland, Mount Alexander, Nillumbik, Swan Hill, Whittlesea, Yarra.

South Division Intake - 1300 655 795

South Division has one child protection intake located at DHHS Dandenong, and covers the following areas and LGAs:

Bass Coast, Baw Baw, Bayside, Cardinia, Casey, East Gippsland, Frankston, Glen Eira, Greater Dandenong, Kingston, Latrobe, Mornington Peninsula, Port Phillip, South Gippsland, Stonnington, Wellington.

East Division Intake - 1300 360 391

East Division has one child protection intake located at DHHS Box Hill covering the following areas and LGAs:

Alpine, Benalla, Boroondara, Greater Shepparton, Indigo, Knox, Manningham, Mansfield, Maroondah, Mitchell, Moira, Monash, Murrindindi, Strathbogie, Towong, Wangaratta, Whitehorse, Wodonga, Yarra Ranges.

West Division Intake - Rural and regional only - 1800 075 599

West Division has one child protection intake located at DHHS Geelong covering the following rural and regional areas and LGAs:

Ararat, Ballarat, Colac-Otway, Corangamite, Glenelg, Golden Plains, Greater Geelong, Hepburn, Hindmarsh, Horsham, Moorabool, Moyne, Northern Grampians, Pyrenees, Queenscliffe, Southern Grampians, Surf Coast, Warrnambool West Wimmera, Yarriambiack.

West Division Intake - metropolitan only - 1300 664 977

West Division Metro area reports are managed by North Division Intake located at DHHS Preston for the following areas and LGAs:

Brimbank, Hobsons Bay, Maribyrnong, Melbourne, Melton, Moonee Valley, Wyndham.

After hours Child Protection Emergency Service - 13 12 78(5.00pm - 9.00am Monday - Friday, 24 hours on weekends and public holidays)

A state-wide after hours emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service.

 

Read more about reporting child abuse on the Services website.

Disability services contacts

Disability information and support - Statewide - call 1800 783 783

If you are deaf or hearing impaired, contact us through the National Relay Service.

TTY Users, phone 13 36 77 and ask for 1300 650 172

Disability email enquiries

Other services
  • Family Information Networks and Discovery - to enquire about adoption and family records
  • Concessions Help Line 1800 658 521
  • Library (State Government) 1800 742 733
  • Carer Card hotline 1800 901 958
  • Victorian Emergency Recovery Information line 1300 769 926
  • Protected disclosures 1300 131 431