These factsheets include information and considerations specific to people with disability and people caring for them.
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Information on coronavirus (COVID-19)

These factsheets include information and considerations specific to people with disability and people caring for them.

Current restrictions

The rules for people living in the greater Melbourne area (all of Melbourne) and Mitchell Shire. 

The rules here for people who live in the rest of Victoria (outside of the greater Melbourne area and Mitchell Shire) 

Face masks

If you live in metropolitan Melbourne or Mitchell Shire you may have to wear a face covering when leaving home however there are some exceptions. Two such exceptions are:

  • A person who is affected by a relevant condition - including problems with their medical conditions, breathing, a serious condition affecting the face, a disability or a mental health condition.
  • Persons who are Deaf or hard of hearing and those communicating with them, but only temporarily when the ability to see the mouth or facial expressions is essential for communication and where a distance of 1.5 metres can be maintained (under all other circumstances, people who are Deaf or hard of hearing and those communicating with them are subject to the same requirements to wear masks as the broader community)

The following factsheets provide details on whether a face mask is required. 

The Department of Health and Human Services will be distributing 2.1 million reusable to vulnerable Victorians, further information can be accessed on the Reusable face masks for vulnerable Victorians webpage.  

What to expect when you are receiving a disability service

Accessing treatment and disability services throughout the coronavirus (COVID-19) pandemic can be daunting and confusing. It is important to continue to access the services you require and know what to expect from treating practitioners and services providers.

These factsheets outline what changes you can expect when receiving a disability service during coronavirus (COVID-19).  


The Department of Education and Training, in partnership with Deakin University have extended on their AllPlay learn program to develop a dedicated coronavirus (COVID-19) support resource.

The new AllPlay Learn page has been created to support children, families and educators with the challenges that have been brought about by the coronavirus (COVID-19) pandemic.

To access the resource go to the AllPlay Learn page.


Finance and access to supplies

People with disability have access to financial assistance and prioritised access to food and basic supplies. These factsheets outline more about the support that is available.

Emergency relief packages

A coronavirus emergency relief package is free for people who have to self-isolate because they have coronavirus. Read this factsheet to find out more about emergency relief packages.

Access to additional phone data and affordable internet

Many of the phone and internet services are providing free data top ups during this time. Check with your plan provider to see what they offer.

Additional support for people with disability

A funding package of $17 million will help support the needs of Victorians with disability during the coronavirus (COVID-19) pandemic. For more information, see Information for community services.

Mental health resources

It is important to look after your mental health during the coronavirus (COVID-19) pandemic. These factsheets outline more about how you can look after your mental health:

You can also find information on the Mental health resources – coronavirus (COVID-19) page for tips and resources to support you through this time.

For people with disability, this may be a particularly difficult time due to fear and uncertainty; increased social isolation and financial difficulty; and difficulty accessing basic supplies, treatment and support. For people with disability, particularly those with cognitive impairment and those already living with complex mental health issues, the impact of a pandemic like this can be significant.   

For your mental wellbeing, consider the following tips:

  • Keep informed to ease fear and uncertainty. Obtain information from a reputable source such as this page to avoid confusion
  • Maintain treatment regimes, particularly those related to mental health
  • Contact the Disability Information Helpline on 1800 643 787 (available Monday to Friday 8am to 8pm and Saturday and Sunday 9am to 7pm) for access to information and referrals for people who need help because of coronavirus (COVID-19), including access to counselling
  • Contact the Beyond Blue Support Service  on 1300 22 4636 available 24/7 or online chat (3pm–12am, 7 days a week)
  • Remain connected with friends and family members and seek out peer support groups such as Peer Connect.

Information to help with your mental health during coronavirus (COVID-19) – Easy read information for people with disability (Word)

Aboriginal divider

Information for Aboriginal communities

There is a range of information and resources for the Aboriginal community about how to manage the impact of coronavirus (COVID-19).

To find out more go to the Coronavirus (COVID-19) information for Aboriginal communities page on this site.

The First Peoples Disability Network has also developed a series of short films to help slow the spread of coronavirus and ensure families and communities are safe.

For more information go to the First Peoples Disability Network community page

Family violence

These factsheets will help you understand what to do if you are experiencing family violence:

More information and resources

There are many organisations and services you can contact if you need information or help.

Some of these resources listed in the attached factsheet are for specific communities of people with disability, including:

  • Aboriginal people
  • LGBTIQ people
  • People from culturally and linguistically diverse communities
  • Young people
  • People in regional Victoria.

Coronavirus (COVID-19) resources for people with disability (Word)

Information and advice for the disability services sector is available on the Information for community services - coronavirus (COVID-19) page.