Resources on coronavirus (COVID-19) for people with disability, their families and carers, including in Easy English and alternative formats.

Key points

On this page

Information on coronavirus (COVID-19)

Easy English

Information from the Australian Department of Social Services

For more information, go to the How to stay safe and well web page.

Current restrictions

Coronavirus (COVID-19) Roadmap to reopening

Last Step from 23 November – the same rules apply across all of Victoria (metropolitan Melbourne and regional Victoria). 

For more information about the current restrictions go to the Roadmap to reopening web page.

Face masks

All Victorians must carry a face mask when leaving home unless they have a lawful reason not to wear one. Under the law, these reasons include:

  • a person with a medical condition including breathing problems or disability who may find wearing a face mask painful or difficult
  • a person with a mental health condition who may find wearing a face mask stressful
  • persons who are Deaf or hard of hearing and those communicating with them, but only temporarily when the ability to see the mouth or facial expressions is essential for communication and where a distance of 1.5 metres can be maintained
  • infants and children under the age of 12 years.

Face masks remain mandatory indoors (except in your own home) and are no longer required outdoors where it si possible to stay more than 1.5 metres away from people you don’t live with. Face masks must be worn outdoors in settings where physical distancing cannot be maintained, such as a train station or an outdoor food market.

Easy English

When you need to wear a face mask

How you can get a free face mask

Frequently asked questions about wearing face mask


Video about the impact of face mask when communicating with Deaf and hard of hearing community.



Other resources

For more information about face coverings and exemptions please visit the Face masks: whole of Victoria webpage.

eLearning modules for Community Services Workers

Two free short eLearning courses about staying safe from coronavirus (COVID-19) are now available for community service workers and volunteers. Find out more from this 3 minute video about the key features of the two e-learn products:


To access the free online courses, visit


People with disability can get tested for coronavirus (COVID-19) at home. This is called the Call-to-test service.

Carers of people with disability can also use the service.

To access the Call-to-Test service call the Victorian coronavirus (COVID-19) hotline on 1800 675 398 and select option 9

Easy English – getting tested at home

For more information about getting tested at home, go to the DHHS Call-to-test webpage.

Disability services – what changes to expect 

It is important that you continue to access the disability services you need during coronavirus (COVID-19). Talk to your service providers and health professionals so you know what the changes mean for you.

Easy English

Changes to disability services during coronavirus (COVID-19) 

Information about the coronavirus (COVID-19) plan for disability service providers can be found on the Information for disability services sector webpage.

Support for children, young people and families

Information for families with children with disability.


  • Visit the Association for Children with Disability web page for information and resources to support families and children with disability. You can also call them on 03 9880 7000 or 1800 654 013 (regional). 
  • The Youth Disability Advocacy Service is for individual advocacy for young people with disability aged 12–25. Visit their coronavirus (COVID-19) updates web page for information and links to resources.
  • I Can network provides online peer mentoring sessions for autistic young people aged 9–20. Find out more about the I Can Network on their web page.
  • The new AllPlay Learn page has been created to support children, families and educators with the challenges that have been brought about by the coronavirus (COVID-19) pandemic. To access the resource go to the AllPlay Learn page
  • Visit a MyTime group nearest you. MyTime is free support for all parents and family carers of children with disability. MyTime is a place to socialise, to discuss, to get information, and to support and be supported by other carers. 
  • Visit the AMAZE webpage for information about autism and supports for autistic people, parents and carers, other family members and professionals. They have free online learning resources and a directory of support groups.

Financial assistance

People with disability have access to financial assistance. These factsheets outline more about the support that is available.

Access to food and emergency relief packages

People with disability have prioritised access to food and supplies, including the coronavirus emergency relief package which is free for people who have to isolate because they have coronavirus (COVID 19).

These factsheets outline more about the support that is available.

Access to additional phone data and affordable internet

Many of the phone and internet services are providing free data top ups during this time. Check with your plan provider to see what they offer.

Mental health resources

It is important to look after your mental health during the coronavirus (COVID-19) pandemic.

Easy English - looking after your mental health


Family violence resources

Easy English - What to do if you are experiencing family violence


For links to resources and support services visit Family violence crisis response and support during coronavirus (COVID-19).  

Read the Violence against women with disabilities factsheet from Women with Disabilities Victoria. 

Visit the 1800RESPECT webpage for information on Sunny, an app for women with disability experiencing violence and abuse.

Resources in easy read to support people with disability who have experienced sexual assault are available on the Centre Against Sexual Assault (CASA) web page.

Aboriginal divider

Information for Aboriginal communities

There is a range of information and resources for the Aboriginal community about how to manage the impact of coronavirus (COVID-19).

To find out more go to the Coronavirus (COVID-19) information for Aboriginal communities page on this site.

The First Peoples Disability Network has also developed a series of short films to help slow the spread of coronavirus (COVID-19) and ensure families and communities are safe.

For more information go to the First Peoples Disability Network community page

More information and resources

Factsheet on resources and support for people with disability from diverse communities:

  • Aboriginal people
  • LGBTIQA+ people
  • People from culturally and linguistically diverse communities
  • People in regional Victoria
  • Women.

Coronavirus (COVID-19) resources for people with disability (Word)