Restriction levels and support for residents in public housing

Key points

From 11:59pm on Sunday 27 September, metropolitan Melbourne has moved to the Second Step of easing restrictions.  

These changes have been introduced as part of easing restrictions safely and slowly in metropolitan Melbourne. You can view the roadmap for re-opening

From 5am on Monday 28 September there is no longer a curfew in metropolitan Melbourne. You can leave home at any time for one of four reasons.  

  • Shopping for food or other essential items. 
  • Exercise and outdoor social activity with members of your household; or up to five people (including you) from a maximum of two households - as long as you do not travel more than 5km from home. This needs to be in a public outdoor place (for example a local park). 
  • Permitted work, and for the purposes of education for school-aged children. This includes taking children to a school, childcare or an outside-school-hours care service in which they are enrolled. 
  • Caregiving, for compassionate reasons, or to seek medical treatment. 

As much as you can, you must stay at home. You must wear a face mask when leaving your home for any of the four reasons, unless you have a lawful excuse. 

We all need to continue to play our part to help slow the spread of coronavirus (COVID-19). 

On this page

Support will continue to be provided to you

To provide immediate financial relief to households, the Victorian Government is making three Public Housing Restrictions Relief Payments. For more information about these payments please see the Public Housing Restrictions Relief Payments Pamphlet (Word).

If you miss work because of these restrictions, a one-off $1,500 payment may be available to you.

Food and supplies, access to health care, family and mental health support, as well as alcohol and other drugs support will continue to be made available to residents.

Support on-site by a dedicated community engagement and support team, working with health professionals, translators, community organisations and leaders, cultural support groups and police will continue.

You can receive support by calling 1800 961 054. If you need a translator, first call 131 450. Both services are 24/7.

A summary of available support is in the  How to access the services you need (Word) factsheet.

Information for close contacts and confirmed positive with coronavirus (COVID-19)

In accordance with the Directions (Diagnosed Persons and Close Contacts Directions), residents who are close contacts or confirmed positive with coronavirus (COVID-19) must quarantine or isolate within their apartment for the period advised to them by a representative of the Department of Health and Human Services.

Residents who are close contacts or confirmed positive with coronavirus (COVID-19) must not leave their apartment except as permitted under the Directions (for example, leaving for medical care, medical supplies, to exercise in accordance with the Directions or in an emergency).

For information on isolation requirements, see Quarantine and isolation.

Additional supports and advice

The following health precautions are in place to keep residents safe:

  • There will be marquees with a range of services, including temperature checks.
  • We will keep cleaning areas such as lifts and stairwells and undertake daily deep cleaning of all floors.
  • We will keep testing for the virus. If you feel unwell or sick, please stay home and get tested.
  • Sanitiser stations will be placed around the building. Please use them when coming in and out of the building.
  • The best way to prevent the spread of coronavirus is by maintaining 1.5 metres from everyone outside your household, washing your hands regularly and coughing and sneezing into your elbow.
  • Only leave home when you need to.

To protect yourself, your family and community, please stay home and stay safe.

If you need support call 1800 961 054 (available 24 hours a day, 7 days a week). If you need an interpreter, first call 131 450 (available 24 hours a day, 7 days a week).

There is mental health support available 24 hours a day, 7 days a week. Call 1300 874 243 to speak to a mental health professional. If you require a translator, first call 131 450.

For more information in your language, please see Translated resources.

Laundry service, food deliveries, welfare and language support

Dedicated support is available if you cannot leave your home because you have tested positive, are isolating while waiting for your test results, or are a close contact of someone with coronavirus (COVID-19). We can arrange for you to receive:

  • food deliveries and other supplies
  • laundry services
  • ongoing welfare support, such as check-ins, family violence and Aboriginal specific supports
  • language support, including interpreters.