Explore information and resources to help general practitioners and health professionals manage their practice and workforce.

General practitioner model of care

A General Practitioner (GP)-specific model of care has been developed to support GPs to refer patients to appropriate services during the coronavirus (COVID-19) pandemic. The models of care and pathways are based on the following common principles:

  • The individual care pathway considers patient needs, preferences and the systems’ resource constraints.
  • Holistic care and support is provided to patients, based on their individual health and other needs.
  • The least restrictive and intensive healthcare option possible is provided.

For more information, see Models of care for GPs (PPTX).

The GP Clinic Map has been developed and linked into the model of care. The interactive map provides details of current hospital respiratory clinics, GP respiratory clinics, community health clinics and private pathology collection centres across the state. It provides the name of clinic, opening hours and any booking and or referral instructions.

Due to the rapid expansion of coronavirus (COVID-19) testing in Victoria, additional clinics will commence testing daily. The department will continue to update the map as testing services become operational.

Post Acute COVID-19 – Long-COVID 

Please note the guidance and resources developed to manage patients with ongoing symptoms after acute Covid-19 infection.

Please refer to the clinical guidelines developed by Safer Care Victoria.

Further guidance for general practitioners on long-COVID care is available from the RACGP and through Primary Health Networks HealthPathways.

Please note further information on long-COVID for patients who had COVID-19 or may have had COVID-19 (or for their carers) and are concerned that they are having ongoing symptoms is available at Information for people with long COVID symptoms.

Practice environment and workforce

If a staff member at my clinic tests positive to coronavirus (COVID-19), should all other staff be required to self-quarantine?

If a staff member is confirmed to have coronavirus (COVID-19), they are required to isolate. Information about conducting a rapid workplace risk assessment and next steps are provided at:

Information specific for healthcare services can be found in the Guidelines for health services and general practitioners (Word).

Health and aged care workers must quarantine, usually for 14 days, if they have come into close contact with a confirmed case of coronavirus (COVID-19) or if they have otherwise been told to do so by the Department of Health or their delegate – this includes some large health services..

Health and aged care workers can still go to work if they have only directly cared for confirmed cases while using appropriate PPE properly. See Healthcare workers guidelines and resources.

All staff should self-monitor for symptoms, get tested and isolate if they become unwell - see the Getting tested page for more information.

For aged care workers, additional guidance is available at Aged care sector - coronavirus (COVID-19).

Further advice on coronavirus (COVID-19) and when clinicians can and cannot work see Help and support for healthcare workers page.

If a staff member at my clinic tests positive to coronavirus (COVID-19), should I close my clinic?

As part of the rapid workplace risk assessment in the guidelines for health services and general practitioners, temporary closure of part or the whole clinic should be considered to allow investigation to be completed, and facilitate cleaning and disinfection.

This decision can be made in consultation with the department.

Should GPs stand down their at-risk staff from the clinic? If so, what obligations do GPs have to their staff in this circumstance?

Where possible at-risk staff should be redirected to undertake appropriate non face to face work, such as telehealth consultations.

For further updates, refer to the telehealth section and Commonwealth government fact sheets.

How should GPs manage workers who are considered to be at higher risk of serious coronavirus (COVID-19)?

For further information about special provisions for vulnerable people in the workplace see the Australian Health Protection Principal Committee recommendations.

If there is a positive case in our clinic, what are the cleaning and disinfection instructions?

For advice on recommended environmental cleaning and disinfection instruction of clinics and/or consultation rooms, please refer to the ‘Environmental cleaning and disinfection’ section within the COVID-19 infection control guidelines (Word).

Further resources