- After your test go straight home if you have symptoms.
- If you have symptoms, stay at home and do not go to work while you wait for your results.
- You should get your test results within 2 days of being tested.
- If you test positive you must self-isolate for 14 days, you cannot go to work or shopping.
- If you test negative, and your symptoms have resolved you can go about your normal activity, following the restrictions for your area. If you have been identified as needing to quarantine by authorised officers (e.g. as a close contact or because you have visited an interstate high risk location), you will need to quarantine for the full 14 days, regardless of whether you have received a negative test.
Your questions answered
After the test
After you’ve been tested, if you have any symptoms, you need to go straight home and wait for your results.
If you have symptoms, do not go to work or go out shopping.
If you do not have any symptoms, you do not need to isolate unless you have been told to by DHHS.
Your doctor or the clinic where you were tested will contact you by phone or SMS to tell you your results, regardless if it is positive or negative.
If you are worried you will lose pay while you wait for your results you may be eligible for a $450 Coronavirus (COVID-19) Test Isolation Payment.
How long does it take to get the results?
You should get your test results within 2 days of being tested. Sometimes there are delays and it can take longer.
Victorian and interstate labs are working around the clock to process all the tests, but with so many coming in every day, sometimes it takes a little longer to confirm the results.
You will receive a text or phone call about your results.
What happens if I test positive for coronavirus (COVID-19)?
If you test positive for coronavirus (COVID-19), even if you do not have symptoms, you must isolate at your home or accommodation to reduce the risk of spreading it to other people.
You will be contacted by a public health worker from the Department of Health and Human Services (DHHS) for advice on the next steps.
During your isolation period you must stay home. You cannot go outside your home to go to work or for shopping or exercise. Coronavirus (COVID-19) is highly infectious. If you do not stay at home you place others at risk.
If you are worried you will lose pay because you need to stay home to isolate, you may be eligible for a $1500 Coronavirus (COVID-19) Worker Support Payment.
If your condition worsens contact your GP or a health professional. If you become very unwell and are having trouble breathing, call triple zero (000). You may need to be admitted to hospital.
If you have tested positive, have self-isolated for 14 days and have recovered you can resume your normal activity, following the restrictions for your location.
Read the What to do if you've tested positive for coronavirus (COVID-19) factsheet (Word) for more information.
When will I be able to leave isolation after a positive test for coronavirus (COVID-19)?
You will be able to leave isolation when all of the following criteria are met:
- The Department of Health and Human Services has conducted an assessment and deems that your isolation may end. They will provide you with written clearance.
- at least 10 days have passed since your symptoms began for mild illness, or 14 days for more severe illness (such as if hospitalisation was required).
- you have not had any fever or respiratory symptoms from coronavirus (COVID-19) for the previous 72 hours.
Once the department, or an authorised health worker, has assessed that you meet the appropriate criteria to be cleared, you will be provided written clearance and are no longer required to isolate. You will be able to return to your normal activities, in line with the restrictions in place at your location.
You must continue to isolate until you are cleared.
Will I need to be tested again?
While all people who test positive for coronavirus (COVID-19) must isolate until the Department of Health and Human Services clears them, most people will not need to be tested again.
Current evidence suggests that people are no longer infectious after 10 days have passed since their symptoms first started.
The department will advise you to be tested again if you:
- Are significantly immunocompromised (have a weakened immune system prone to infection) or
- have been severely ill requiring hospitalisation and have persistent symptoms.
What happens if I test negative?
If you test negative, your doctor or the clinic where you were tested will tell you your result. You can resume your normal activity once you feel well, following the restrictions for your location.
If you continue to have symptoms you should ring your general practitioner for advice. If you become very unwell and are having trouble breathing contact triple zero (000).
If you have been identified as needing to quarantine (e.g. as a close contact or because you have visited an interstate high risk location), you will need to quarantine for 14 days, even if you test negative.
I don't have my results who can I contact?
You should get your test results within 2 days of being tested for coronavirus (COVID-19). You will usually receive a text message or phone call about your results. Sometimes there are delays and it can take longer.
If you have not received your results within two days, contact the location where you had the test. Location details are below.
I was tested at a clinic, hospital or pathology collection centre
Call the clinic, hospital or pathology collection centre where you had your test. Contact phone numbers for clinics, hospitals and collection centres can be found on the map at: Where to get tested
I was tested at a pop-up testing site
Call the provider for the site where you had your test.
- Deer Park – IPC Health: 9216 7758
- Wyndham Vale – IPC Health: 9216 7758
- Keilor Community Hub – IPC Health: 9216 7758
- Dandenong – Australian Clinical Labs: 1300 134 111
- Pakenham – Australian Clinical Labs: 1300 134 111
- Monash University Frankston – Peninsula Health: 1800 512 405
- Casey Fields – Australian Clinical Labs: 1300 134 111
- Melbourne Showgrounds – Western Health: 9244 0472
- Mildura Central – Sunraysia Community Health: 5021 7653
- Craigieburn Health Service – Northern Health: 8405 8863 (8:30am–5pm)
- Fawkner – Australian Clinical Labs: 1300 134 111
- Greensborough – Banyule Community Health: 9433 0942 (9am-3pm)
I was tested at a drive-through testing site
If you were tested at any of these sites, call the Onsite Doctor Results Hotline on 03 8669 0255 (Monday to Friday, 9am-5pm):
- Hume City Council, Broadmeadows
- Chadstone Golfers Drive, Malvern East
- Mickleham Road, Tullamarine
- Darebin Arts Centre, Preston
- Melbourne Sports and Aquatic Centre, Albert Park
- Heidelberg Repatriation Carpark
- Roxburgh Park Youth and Recreation Centre
- Shorten Reserve, West Footscray
- Springers Keysborough
- Victoria University (St Albans Campus)
- Swinburne University, Wantirna
- Wyndham Civic Centre
Note that results will be available through the hotline five days after testing, and only for the drive-through testing sites listed above.
I was not tested at any of the above locations or I have been unable to obtain my results
If none of the above options apply to you, or you have been unable to obtain your results, call the Coronavirus Test Results Hotline on 1800 573 222.
The Coronavirus Test Results Hotline operates Mondays to Fridays between 8am and 6pm.
The hotline can provide confirmation of a negative coronavirus (COVID-19) result verbally or via text message only. If you require a letter or other form of documentation of your result (such as for travel, medical, work or educational purposes) you should contact a general practitioner who can obtain your result and provide suitable documentation.
Thank you for your support and patience. We are working as quickly as we can to get results back to people who have come forward for testing. Getting tested is one of the most important contributions you can make to slowing the spread of coronavirus (COVID-19) and keeping the community safe.
If you require further support or information while you await your test results, see Getting tested.
Why is the department contacting me by text message/SMS?
In order to accelerate the contact tracing process, the department may communicate with you via text message.
This is an important method of communication that allows us to speed up contact tracing and help slow the spread of coronavirus (COVID-19).
If you have tested positive for coronavirus (COVID-19) or have been assessed as a close contact who has been exposed to coronavirus (COVID-19), you may receive text messages containing:
- directions about an upcoming phone call from a department officer - phone calls from the department will appear as a private number.
- a contact tracing questionnaire - requesting your details and information about the places you have been and the people you have seen.
The department will never ask you for your financial details, to make payments using SMS or email, or to download software.
If you are concerned about the authenticity of a text message or any other communication from the department, you can call us on 1300 651 160.