Enter the terms you wish to search for.
  1. Home
  2. Coronavirus
  3. For service providers
  4. Information for community services - coronavirus (COVID-19)

Disability services sector - COVID-19

Read about COVID-19 advice, directions and support for the disability sector.

Key points

COVIDSafe Settings are now in place across Victoria.

Factsheet for community and non-residential disability services (Word)

Factsheet for community services covered by care facilities directions (Word)

On this page

COVID-19 testing for people with disability

There are three ways people with disability, their carers and disability support workers may access testing, and priority processing arrangements are in place to turn test results around quickly.

Centre-based disability services

Centre-based disability services, formerly known as day programs, refer to a range of disability support services provided in specific-purpose and other community facilities.

Workforce restrictions - COVID-19 fact sheet for disability service providers

This factsheet outlines the requirements for disability service providers and workers under the Permitted Worker and Childcare Permit Scheme Directions (Permitted Worker Directions) and Workplace Directions issued by the Chief Health Officer in accordance with powers arising from the declared state of emergency.

COVID-19 plan for the disability services sector

The plan is designed to enable disability service providers to continue essential services to people with disability.

This advice gives guidance on how the disability sector can operate and prioritise their efforts and keep COVID-19 safe.

The department encourages you to always view the plan online as it will be updated regularly.

Personal protective equipment (PPE) for disability service providers

  • Disability service workers are no longer required to wear eye protection when providing support to people who do not currently have or are suspected of having coronavirus (COVID-19). 
  • Personal protective equipment (PPE) such as gloves, gown and protective eye wear should be used when providing hands-on contact care if there is a risk of splash or exposure to blood or body fluids.
  • Disability service staff, contractors and volunteers in Victoria must wear a surgical mask when interacting with clients indoors or outdoors.
  • Clients should also wear a face mask wherever possible in these environments.
  • Visitors must wear a surgical mask at all times inside disability residential facilities.
  • Disability service staff, contractors and volunteers in Victoria should wear a surgical mask in indoor non client facing roles (for example, tea rooms, meeting rooms, offices) if physical distancing of at least 1.5 metres cannot be maintained.
  • Exemptions continue to apply to the face mask requirement.
  • For more information visit the face masks webpage.
  • PPE for disability services providers for prevention of coronavirus (COVID-19) - 15 December 2020 (Word)

Frequently asked questions for disability support workers.

Additional support for people with disability

A funding package of $17 million will help support the needs of Victorians with disability during the COVID-19 pandemic.

People with disability face increased risks at this time, particularly those with underlying chronic health conditions and high support needs.

This funding will help improve access to health services, provide more respite care for families, and support the recruitment of new workers to the disability sector.

Further information and considerations specific to people with disability and the people that care for them is available on the Information for people with disability - COVID-19 page.

Isolation management in disability accommodation settings

These documents provide isolation management information and practice advice to service providers who support people with disability.

Care facilities directions

The Chief Health Officer is restricting access to facilities where vulnerable Victorians live and receive care. This will help protect elderly people, those with disability, people experiencing homelessness, and children and young people in secure welfare services from the spread of coronavirus (COVID-19). People who live in these care facilities are especially vulnerable to the transmission of coronavirus (COVID-19), and may be critically at-risk if exposed.

See Visiting care facilities for more information or Directions issued by the Chief Health Officer to read the Care facilities direction.

Disability services senior practitioner practice advice

These documents provide information and practice advice to senior practitioners and service providers who support people with disability.

Information for disability service providers

Guidance on important requirements and supports available to deliver services to people with disability.

Daily staff attestations - COVID-19 fact sheet for disability residential services

Disability residential service providers should implement daily attestations by staff that they are symptom-free prior to commencing a shift or day’s work. This is to ensure that staff are not working while unwell.