Actions that Victorians and employers and organisations can take to help reduce the risk of infection and slow the spread of coronavirus in the Victorian community.
Physical distancing and other transmission reduction measures

Slowing the spread of coronavirus in Victoria

Victorians need to act now to reduce the risk of infection from coronavirus disease (COVID-19) and limit their day-to-day activities outside the home. Victorians need to change their behaviour to change the course of this epidemic.

Actions the Victorian community, employers and organisations can take to reduce the risk of infection and slow the spread of COVID-19 in the community are detailed in this document. These actions or interventions are known as ‘social distancing, or ‘physical distancing’ measures. These are particularly important in reducing the spike of infections and protecting our elderly and those with chronic diseases.

A State of Emergency has been declared in Victoria to combat COVID-19. This provides the Chief Health Officer with additional powers to do whatever is necessary to contain the spread of coronavirus (COVID-19) and reduce its risk to the health of Victorians. These Government Directions, some of which are described below, can be found on our State emergency page

The situation is rapidly changing, and this advice will be updated as required. Please check the Department of Health and Human Services coronavirus section on this site for updates.

The measures described in this document are strongly recommended by the Chief Health Officer, Department of Health and Human Services, in order to protect Victorians from transmission of coronavirus.

Staying connected as a community

It is important to keep connected as a community, even while physically distancing. You can do this by taking some simple steps.

  • Stay informed. Use information from reputable sources, for example the coronavirus section on this site.
  • Support others in your community. Look out for your neighbours and family members.
  • Where possible, keep connected to your family, friends and work colleagues through phone, email and social media. 
  • Do not panic buy foods, medicines or other goods. Hoarding can harm vulnerable people and communities.

Personal actions to reduce your exposure

  • Stay at home. Don’t visit friends, and don’t visit family at this time.
  • You should only be outside for one of the following four reasons:
    • shopping for what you need - food and essential supplies
    • medical, care or compassionate needs
    • exercise in compliance with the public gathering requirements
    • work and study if you can’t work or learn remotely
  • Do not travel overseas, interstate, take a cruise or travel domestically in Victoria unless absolutely necessary.
  • Stay healthy with good nutrition, regular exercise, sensible drinking, sleeping well, and for smokers, quitting.
  • Do not participate in community gatherings including community sport. Gatherings of more than two people are not allowed except for members of your immediate household and for work or education purposes.
  • Take the following hygiene actions:
    • Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, sneezing, or using the toilet. If soap and water are not readily available, use a hand sanitiser that contains at least 60 percent alcohol.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
    • Do not share drink bottles, crockery or cutlery.
  • Stop shaking hands, hugging or kissing as a greeting.
  • Ensure a distance of at least 1.5 metres is kept between yourself and others.
  • Get vaccinated for flu (influenza). This will help reduce the strain on the healthcare system as it deals with coronavirus. Vaccines are now available from your GP and pharmacy.
  • Clean and disinfect high touch surfaces regularly e.g. phones, keyboards, door handles, light switches, bench tops.

Prepare for quarantine or self-isolation

  • Shop for what you need, and only what you need.
  • Ensure you have enough non-perishable food for you and your family for 14 days.
  • Ensure you have enough medication for you and your family for 14 days.
  • Plan with friends and family how you would manage if you need to self- isolate for 14 days.

Take personal action to protect your community

  • If you have had close contact with a person with COVID-19, you must quarantine for 14 days. You will be notified by the Department of Health and Human Services and advised of what you must do.
  • If you’re in quarantine or isolation, you can’t:
    • leave that place except in an emergency.
    • allow other people into the home if they don’t live there.
    • be closer than 1.5 metres to others in the home.
  • Stay at home and avoid all gatherings of more than two people including yourself. This minimises the chances of transmission, protects the health system and saves lives.
  • You should only be outside for one of the following four reasons:
    • shopping for what you need - food and essential supplies
    • medical, care or compassionate needs
    • exercise in compliance with the public gathering requirements
    • work and study if you can’t work or learn remotely
  • If you are with other people e.g. in supermarket, you must observe the rule of 1 person for every 4 square metres to ensure a safe physical distance. Keep 1.5 metres away from others.
  • The Victorian Government has already ordered the closure of a range of facilities including hotels, pubs and clubs (excluding bottle shops within those venues), casinos, cinemas, nightclubs, entertainment venues, gyms and indoor sporting centres. See: Directions from Chief Health Officer.
  • There are now further closures of non-essential businesses, limitations on certain activities, and closure of a range of venues, attractions and facilities where large numbers of people would otherwise be in close proximity.
  • If you need to leave your home, keep the time short.
  • Do not attend places of worship unless you are attending a funeral or wedding
    • Weddings may be held in places of worship (or other venues), but only with the couple, celebrant and two witnesses in attendance.
    • Funerals may be held in places of worship, funeral parlours or other venues, with a maximum of ten mourners in attendance.
  • Do not take part in community sports, including golf.
  • Do not go camping or hiking. Many sites have been closed including high visitation sites, historic sites and camp sites. For more information check the Parks Victoria website.
  • Where possible, use debit and credit cards instead of cash and make use of online and self-serve transactions (for example, Myki top ups).
  • If using a change room do not share items like towels and soap bars, and wash your hands after changing.
  • Only travel when necessary and use public transport in less busy periods if you can. Walk or cycle if possible.
  • If you are elderly or vulnerable avoid public transport.
  • Ride in the back of taxis, uber and ride shares.
  • Any gathering of more than 2 people except for members of your immediate household and for work or education purposes, is a risk for transmitting coronavirus and is not allowed.

Ban on community and mass gatherings: Government Direction

Community and mass gatherings have the potential for serious public health consequences if they are not planned and managed carefully.

The following directions have already come into effect in Victoria, that focus on organised gatherings of people:

  • Gatherings of more than two people except for members of your immediate household and for work or education purposes are not allowed
  • Specified organisations and facilities where people congregate for non-essential activities are prohibited from operating (e.g. restaurants, bars).  See New restrictions and closures
  • The directions do not apply to essential activities such as public transport facilities, medical and health care facilities, pharmacies, emergency service facilities, food markets, supermarkets and grocery stores, shopping centres, office buildings, factories, construction sites, and mining sites, where it is necessary for their normal operation. Other physical distancing and hygiene practices are required in these settings.  
  • Food markets should control the level of patronage numbers and reduce stall density to decrease the risk of COVID-19 transmission.

ANZAC Day ceremonies and events will be cancelled due to the high proportion of older Australians who attend such events and the increased risk posed to such individuals. There should be no marches.  A small streamed/filmed ceremony involving officials at a state level may occur.

Actions for community and recreation centres and outdoor recreation

Community sport and recreation facilities pose risks for transmission among communities. As such, the following venues must now close:

  • Health clubs, fitness centres, yoga, barre and spin facilities
  • Social sporting-based activities
  • Swimming pools, both public and shared
  • Saunas, bathhouses and wellness centres
  • Community and recreation centres (these facilities may remain open for the purposes of hosting essential voluntary or public services, such as food banks or homeless services)
  • Boot camps and personal training services 
  • Skate parks, playgrounds and outdoor gyms 

Actions for people caring for a sick family member

If you look after or provide care for a sick family member with flu-like symptoms, take these actions:

  • Care for the sick person in a single room.
  • Keep the door closed and windows open where possible.
  • Keep the number of carers to a minimum.
  • Always use a hand sanitiser before and after entering the room, or wash hands with soap and water.
  • Keep the sick person’s crockery and utensils separate to the rest of the household.
  • If available, wear a surgical mask (single-use face mask) when you are in the sick person’s room.
  • Clean and disinfect high touch surfaces regularly.
  • Dispose of tissues and masks in a sealed plastic bag and put in the usual household waste.
  • If your family member becomes unwell, get medical help by calling your doctor (GP) or the coronavirus hotline on 1800 675 398.
  • If the unwell person is advised to visit the doctor or hospital, use a private car driven by the person or an existing close contact.  Do not call an ambulance or use a bus, tram, train, taxi or uber unless absolutely necessary.
  • For serious symptoms, such as difficulty breathing, dial 000 and ask for an ambulance.

Actions for parents and guardians

If you are a parent or guardian, take the following actions:

  • If a child/young person is unwell, keep them at home unless they need medical assistance.  Do not let them go to the shops, friend’s house, childcare or school. Keep them away from elderly grandparents and people with underlying medical conditions.
  • During the school holidays make sure your children do not mix with other children and restrict visitors to the home. Keep children home if possible.
  • Prepare for your child/young person to study at home should this become necessary in the future.
  • Plan for the possibility of your child/young person not attending childcare or school because of any future closure or because they are unwell. Discuss with your employer if needed.
  • If your child or young person is regularly cared for by grandparents or elderly family members, consider alternative options to prevent the transmission of illness.

Actions for organisations, workplaces or employers

Organisations and employers who are responsible for a workplace or venue should already be taking actions to reduce the risk of transmission of coronavirus. This includes any venue, such as a university, office building or any workplace.

A range of organisations are prohibited from operating.  See Ban on community and mass gatherings: Government Direction. For further information on direction see our State emergency page.

Places of worship are not permitted to offer face to face services except for the conduct of weddings and funerals

  • Weddings may be held in places of worship (or other venues), but only with the couple, celebrant and two witnesses in attendance.
  • Funerals may be held in places of worship, funeral parlours or other venues, with a maximum of ten mourners in attendance.

For those organisations allowed to operate at this stage the following actions should be taken:

  • Cancel all staff travel.
  • Plan ways to enable physical distancing of at least 1.5 metres to reduce in-person contact for both staff and clients. 
  • In an enclosed space there should be on average no more than one person per four square metres of floor space. This is a directive by the Victorian Chief Health Officer and Victorian Government.
  • Provide a clearly visible sign for customers and staff stating how many people are allowed in your premises.
  • Close your work’s canteen/restaurant/café unless it provides takeaway or delivered food and beverage services.  See Actions for food and beverage services, hospitality venues.
  • Encourage flexible working arrangements, including working from home and off-peak travel if it is necessary to be physically present at work.
  • Purchase supplies to help limit infection, for example alcohol sanitisers and soap.
  • Provide and promote sanitisers for use on entering buildings.
  • Increase environmental cleaning. 
  • Clean and disinfect high touch surfaces regularly, including desks, keyboards and change room surfaces.
  • In a change room, do not share items like towels and soap bars, and wash your hands after changing.
  • Open windows, enhance airflow, adjust air conditioning.
  • Promote preventive actions amongst your staff - lead by example.
  • Ensure the highest hygiene practices among food handlers and canteen staff.
  • Avoid large indoor meetings and lunchrooms and use outdoor venues.
  • Actively encourage sick employees to stay home.
  • Plan for increased levels of staff absences.
  • Plan for what to do if staff arrive sick at work (e.g. identify an isolation room or separated area).
  • Venues with high volumes of movement such as shopping centres should take all the measures required at any workplace, particularly no more than one person per 4 square metres, and should prioritise environmental cleaning.
  • Display education materials that can be downloaded and printed from our coronavirus section.
  • Keep staff informed of the actions you are taking.

Actions for food and beverage services

Restaurants and cafés must close unless they offer takeaway or food and beverage delivery services. This ruling also applies to restaurants, cafés, workplace canteens within workplaces and shopping centres.

If you offer takeaway or food and beverage delivery services, take the following actions:

  • Consider whether you really need to provide the service at this time for your own safety and the safety of your clients.
  • Take all the actions listed above under Actions for an organisation, workplace or venue.
  • Ensure physical distancing within you work area, i.e. at least 1.5 metres and no more than one person per 4 square metres.
  • Discourage close queues forming. Encourage separation of people waiting.
  • Do not work if you are unwell. Send any sick staff home immediately.
  • Keep windows and doors open where possible.
  • Use electronic payment methods not cash.
  • Think about how you can modify your service to reduce the risk.  Can you leave the takeaway in a place separate to where you are?
  • Use the Hazard Analysis and Critical Control Points (HACCP) approach for reducing the risk of coronavirus, as you would do for ensuring food safety.
  • Maximise separation of your staff from each other and from customers.
  • Always use a hand sanitiser or wash hands with soap and water every hour.
  • Clean and disinfect high touch services.
  • Close your premises if you cannot comply with these measures.

Actions for people providing close body contact services in the community

Further closures of non-essential businesses have been enforced where large numbers of people would otherwise be in close proximity. These include services where it is not possible to achieve physical distancing of at least 1.5 metres because the nature of the service requires body contact such as nail salons, body painting, tattooing and beauty spas.

Hairdressers and barber shops and hair salons may continue to operate, ensuring no more than 1 person for every 4 square metres of space and meet cleaning requirements. 

Allied health services, such as physiotherapy and podiatry are not required to close (see Actions for health and other organisations where health professionals provide close body contact procedures or services). These services should take the following actions:

  • Consider whether you really need to provide the service at this time for your own safety and the client’s, particularly if your client is elderly or has pre-existing medical conditions.
  • Take all the actions listed above under Actions for an organisation, workplace or venue.
  • Display a clear sign for clients to read on entry or provide information handouts about how you are going to protect their safety and your own.
  • Do not work if you are unwell. Send any sick staff home immediately.
  • Do not provide the service to someone who has flu-like symptoms or is feverish, or has travelled overseas or been in contact with a confirmed case of COVID-19 in the last 14 days.
  • Think about how you can modify your service to reduce the risk.  Can you cut down the length and frequency of the service?
  • Keep doors and windows open where possible.
  • While clients are waiting ensure separation of at least 1.5 metres.
  • Always use a hand sanitiser before and after providing the service, or wash hands with soap and water.
  • If you can wear a surgical mask and eye goggles (if not available, use wide-rimmed glasses).
  • Clean and disinfect surfaces touched by the client immediately after the service has been provided.
  • Use a new mask for each client. Clean your goggles/glasses each time if they are reusable.
  • Clean and disinfect any equipment you may have used.
  • Dispose of tissues and masks in a sealed plastic bag and put in the usual waste.

Actions for childcare centres and kindergartens

Childcare and kindergartens may remain open for the time-being if they choose. These settings should take the following actions now:

  • Take all the actions listed above under Actions for an organisation, workplace or venue.
  • Actively encourage sick children and staff to stay at home.
  • Consider whether any activities can be postponed, reduced in size/frequency or replaced. 
  • Cancel non-essential group activities.
  • Implement the practice of all staff, children and parents/carers washing their hands with soap and water or use of hand sanitiser upon arrival at your service.
  • Continue this practice during the day especially before and after eating food and going to the toilet.
  • You are a good role model for the children and their parents/carers, so actively talk about why everyone needs to wash their hands and the importance of everyone doing this.
  • Look at your setup when children are eating. Consider having less children at each table and use more tables to allow more space between children.  Ensure not more than one child for every 4 square metres of space.
  • If you have limited tables and normally have all children eating at the same time, consider staggered timings of snacks and lunch over a longer period of time.
  • Consider the setup of your room and the placement of the activities. For table activities, set up the activity only at each end of the table. 
  • Set up more individual activities throughout the room. Rather than having all of your books and blocks on one shelf, set them up in separate areas throughout the room if possible.
  • Wherever possible (e.g. weather dependent) and where you have enough staffing for adequate supervision, consider operating an indoor/outdoor program for the full day/session. This naturally provides for more space for the children and the setup of more activities for children to engage in.
  • If you are not able to run an indoor/outdoor program, consider spending more time outdoors, consider the placement of activities and the amount of activities in the outdoor space.  A greater range of activities will encourage children to spread out more broadly.
  • Rather than having group times where everyone is sitting on the mat, consider using informal opportunities to engage with the children/read books/do story telling with one or two children at a time throughout the day. 
  • For younger children, particularly consider the rotation of toys more often and increase the frequency of cleaning toys. 
  • Look at the spacing of cots and highchairs, keeping them well apart.
  • Reduce visitors to the absolute minimum. Exclude people from entering your facilities who are at a high risk, including the elderly and those with pre existing medical conditions.
  • Be mindful of children’s individual needs and making too many changes to their routines all at once. 
  • Increase routine environmental cleaning. Clean and disinfect high touch surfaces regularly.
  • Ensure the highest hygiene practices among food handlers.
  • Identify a space that can be used to isolate students and staff who become sick.
  • Alert your agency or department about large increases in child and staff absenteeism due to flu-like illnesses.
  • Display education materials that can be downloaded and printed from our coronavirus section.
  • Keep parents and staff informed of the actions you are taking.

Actions for schools

  • School closed in Victoria on Tuesday 24 March, with the exception of children of essential workers and vulnerable children.
  • The decision whether to re-open schools after the Term 1 holidays will be made at a later date when further guidance will be issued.

Actions for TAFE, colleges and universities

There is no current recommendation for these settings to close. However, educational settings could be places where there is a higher risk of transmission of COVID-19. These settings should take the following actions now:

  • Take all the actions listed above under Actions for an organisation, workplace or venue.
  • Plan ways to enable physical distancing of 1.5m to reduce in-person contact for both staff and students. 
  • In an enclosed space have no more than one person per four square metres of floor space on average and have fewer than 100 persons. This includes lectures and examinations.
  • Do not hold outdoor events that exceed 500 people e.g. sports events, graduation parades.
  • Workplace canteens and cafes may remain open for staff and students for take away only. Ensure physical distancing and the highest hygiene practices among food handlers and canteen staff.
  • Cancel non-essential group activities such as study visits, extra-curricular activities, camps and sporting events.
  • Provide access to online content remotely and participate in as many other classes as possible by audio-visual link or other remote means.
  • Continue to support clinical placements if the necessary risk assessments have been undertaken, after discussion with clinical supervisors and healthcare facilities.
  • Actively encourage sick students and staff to stay at home.
  • Encourage personal hygiene, such as use of hand sanitiser by students at entry points.
  • Limit movements and contacts between student/class groups.
  • Increase environmental cleaning. 
  • Clean and disinfect high touch surfaces regularly, including desks and keyboards.
  • Implement a plan to identify students who have respiratory symptoms or fever, and isolate these individuals as quickly as possible.
  • Identify a space that can be used to isolate students and staff who become sick.
  • Student residences, residential colleges and students should consider the risks versus the benefits of students remaining. If they remain open, reduce accommodation densities and restrict the use of communal areas.
  • Student halls and residential colleges should implement a plan to identify students who have respiratory symptoms or fever, and isolate these individuals as quickly as possible.
  • Display education materials that can be downloaded and printed from  our coronavirus section.
  • Keep students and staff informed of the actions you are taking.

Actions for health and other organisations where health professionals provide close body contact procedures or services

These actions refer to clinical staff such as doctors, nurses, phlebotomists, diagnostic staff (e.g. cardiographers), radiographers, physiotherapists, optometrists and other AHPRA-registered staff where it is not possible to achieve physical distancing of at least 1.5 metres because the nature of the service requires body contact or close proximity. This advice refers to clinical services provided in hospitals, primary care, workplaces, schools and other settings.

These organisations should take the following actions:

  • Ensure that that the service provided is critical at this time for patient health care and the safety of clinical staff, particularly if patients are elderly or have pre-existing medical conditions. 
  • Postpone discretionary or non-urgent activities (e.g. routine screening, periodic check-ups, cosmetic operations). Please note that all non-urgent elective surgery has been temporarily suspended.
  • Can the patient undertake any of the actions themselves? Can the length or frequency of the procedure be modified?
  • Do not work if you are unwell. Send any sick staff home immediately.
  • Take all the actions listed above under Actions for an organisation, workplace or venue.
  • Keep windows open where possible, adjust air conditioning to increase air flow.
  • While clients and patients are waiting ensure separation of 1.5 metres.
  • Always use a hand sanitiser before and after providing the procedure/service, or wash hands with soap and water.
  • Clean and disinfect surfaces touched by the patient/ client immediately after the service has been provided.
  • If the patient has confirmed COVID-19 use full PPE and adopt all other risk reduction actions which are recommended, including safe disposal of PPE. Direct the patient to wear a surgical mask. 
  • If the patient has a flu-like illness (acute respiratory infection), wear a single use surgical mask, eye protection and gloves. Direct the patient to wear a surgical mask. 
  • Use a new mask for each patient. Clean your eye protection (goggles/glasses) each time.
  • Clean and disinfect any equipment you may have used, and those surfaces touched by the patient/client (e.g. couches).
  • Dispose of tissues and masks in a sealed plastic bag.
  • Display a clear sign for patients/clients to read on entry or provide information handouts about how you are going to protect their safety and your own.
  • Plan ways to enable physical distancing of 1.5m to reduce in-person contact.
  • Display education materials that can be downloaded and printed from the DHHS website https://www.dhhs.vic.gov.au/coronavirus.
  • Keep staff, volunteers and clients informed of the actions you are taking.

Actions for residential aged care facilities

While all respiratory viruses can cause outbreaks and significant morbidity and mortality, COVID-19 is acknowledged as a significant health risk particularly for the elderly and individuals with co-morbidities or compromised immunity. For more detailed information please see resources for the aged care sector.

Providers of residential aged care facilities should now:

  • Take all the actions listed above under Actions for an organisation, workplace or venue.
  • Take all the actions listed above under Actions for health services, emergency services and community service providers.
  • Follow the Direction on visitors to residential aged care facilities, which brings in strict measures to safeguard our vulnerable Victorians in residential aged care facilities.
  • Only allow essential services providers to enter a residential aged care facility. Essential services include:
    • Regular staff of the service who provide clinical care, food services, administrative functions and cleaning.
    • Other visiting clinical staff such as visiting medical officers (e.g. general practitioners, geriatricians, palliative care physicians and other medical specialists), pharmacy services, specialist nurses, diagnostics services, and allied health services such as physiotherapists.
  • Review all visits and reduce movement in and out of the facility.
  • Limit clinical visits to essential assessments and management for residents’ health conditions.
  • Postpone other assessments and clinical activities if it does not have adverse impacts on the health of the resident.
  • Cancel non-essential services, such as hairdressing, beauty treatments and some diversional activities.

Visitors

  • Undertake a screening of all visitors before they enter the facility and ensure compliance with infection control measures.
  • Restrict visits to a maximum of two hours per day with up to two visitors attending together, for the purposes of providing care and support to the resident.
  • Anyone under the age of 16 will not be able to visit, unless it is for end of life support.
  • Visitors must not enter or remain on the premises of a residential aged care facility in Victoria if they meet one or more of the following conditions:
    • during the 14 days immediately preceding the entry, the person arrived in Australia from a place outside of Australia; or
    • during the 14 days immediately preceding the entry, the person had known contact with a person who has a confirmed case of COVID-19; or
    • the person has a temperature higher than 37.5 degrees or symptoms of acute respiratory infection; or
    • the person does not have an up to date vaccination against influenza, if such a vaccination is available to the person.

These conditions apply to all visitors regardless of age, including essential staff, visiting service providers – including people providing care and support and end of life support.

  • Direct visitors to visit only the resident.
  • Direct visitors to wear personal protective equipment.
  • Ensure visitors perform hand hygiene before entering and after leaving the resident’s room.
  • Require visits be conducted in a resident’s room or outdoors, not in communal areas.
  • Encourage visitors to practice physical distancing where possible, including maintaining a distance of at least 1.5 metres.
  • Ensure phone or video calls are accessible to all residents to enable more regular communication with family and friends.
  • Encourage family and friends to maintain contact with residents by phone and social media as appropriate.
  • Do not hold external excursions for residents.
  • Actively screen for symptoms of COVID-19 in residents being admitted, readmitted or transferred.
  • Do not admit residents with COVID-19 compatible symptoms.
  • Train staff on recognising the early signs and symptoms of COVID-19 in themselves, colleagues, residents and visitors.
  • Provide sanitising hand rub dispensers in prominent places around the facility (particularly entry points or high use areas such as registration desks, change rooms, toilets or kiosks). Make sure dispensers are regularly refilled.
  • Keep residents, family members, staff and volunteers informed of the actions you are taking.

Actions for transport carriers

Any passenger with a suspected case of coronavirus (COVID-19), or who has returned from overseas in the previous 14 days, will have been advised to wear a surgical mask (if available) to prevent spreading the virus.

If DHHS advise an unwell person to visit the doctor or hospital, they will be advised to drive a private car or have an existing close contact take them if possible. They will be advised not to use a bus, tram, train, taxi or uber.

The following actions should be considered by transport providers, including airplanes, trains, trams, buses, taxis and uber:

  • Actively encourage travellers arriving from overseas to self-quarantine for 14 days at home or in a hotel.
  • Take all the actions listed above under Actions for an organisation, workplace or venue.
  • Provide and promote sanitisers for use on entering buildings or transport services, where possible.
  • Consider whether your transport service can be adjusted to increase separation of travellers and avoid queuing.
  • Food and beverage takeaway services may continue at transport hubs e.g. stations and airports. See Actions for food and beverage services, hospitality venues.
  • Plan ways to reduce in-person contact for travellers and staff.
  • Actively encourage sick passengers to stay at home.
  • Open windows and adjust air conditioning to increase airflow.
  • Ensure the highest hygiene practices among food handlers and canteen staff if relevant.
  • Increase environmental cleaning. Clean and disinfect high touch surfaces regularly.
  • Airlines should ensure appropriate cleaning and disinfection activities are undertaken between each flight.
  • Use advertising space and announcements to support public health messages around COVID-19.
  • Plan what to do if a passenger or staff member becomes ill. For airlines see:  https://www.health.gov.au/ 
  • Keep staff and travellers informed of the actions you are taking.
  • For drivers of public transport, including taxis, uber, ride-hail services, trains, buses and trams:
    • You do not need to wear a mask if you are healthy.
    • If you are unwell do not go to work.
    • Ask passengers to sit behind you to achieve as much separation as is reasonably possible.
    • Employ standard cleaning practices at the end of each shift, as part of good hygiene practice.
    • Use your discretion about reducing the risk of transmission.
    • If a passenger spreads droplets (e.g. by sneezing, coughing or vomiting), clean surfaces with appropriate disinfectant wipes so that the potential spread of infection can be minimised.

Further information and resources

Please check the coronavirus section on this site regularly for updates. Additional information is available at www.health.gov.au. Further advice on specific occupational groups may also be available. 

The measures described in this document are strongly recommended by the Chief Health Officer, Department of Health and Human Services, in order to protect Victorians from transmission of coronavirus.