Supporting improvement in the quality, safety and effectiveness of all Victorian community services organisations

The Community Services Quality and Safety Office seeks to lead and support continuous improvement in the quality, safety and effectiveness of all Victorian community service providers in sectors such as:

  • Child, youth and family 
  • Family violence
  • Child protection
  • Disability
  • Community health
  • Housing
  • Homelessness
  • Alcohol and other drugs
  • Community mental health and others.

The Community Services Quality and Safety Office seeks to drive systemic improvements in client safety, the effectiveness of interventions and the experience of people relying on services by:

  • Supporting providers to embed quality governance and to recognise the roles and responsibilities each individual has in achieving safe, effective, connected and person-centred community services
  • Connecting systems and approaches and sharing good practice amongst community service providers to promote continuous improvement
  • Recognising and valuing the experience and expertise of all people who use or deliver community services including clients, families, carers, practitioners, volunteers and leaders. 

Effective quality governance is fundamental to consistently delivering safe, effective, connected and person-centred community services to everybody, every time. 

Community Services Quality Governance Framework

The Community Services Quality Governance Framework  outlines the roles and responsibilities and guiding principles for effective, high-quality governance. It also identifies the systems of focus that are required to develop and maintain a high-performing organisation. The systems are organised into five domains of quality governance that are underpinned by continuous monitoring, evaluation and improvement.