Information and updates about the Chadstone, Kilmore and Shepparton outbreaks, testing sites and high risk locations.

17 October 2020

What you need to know about this outbreak:

Shepparton

  • Positive cases have been identified in Shepparton that are linked to the Chadstone outbreak. 
  • Local authorities are undertaking extensive contract tracing involving positive individuals and close contacts. Thank you to the local community for your support and willingness to come forward to be tested. 
  • The high-risk locations in Shepparton residents and visitors should be aware of are:
    • Central Tyre Service, Welsford Street Shepparton from Wednesday 30 September 2020 to Tuesday 13 October 2020. 
    • Mooroopna Golf Club Members Bar, Sunday 4 October and Sunday 11 October 
    • Shepparton Market Place Medical Centre, Midland Highway Shepparton Thursday 8 October 2020 9:15am – 10:15am.  
    • Thai Orchid Restaurant, Nixon Street Shepparton on Wednesday 7 October 2020 from 7:00pm 
    • Bombshell Hairdressing, Fryers Street Shepparton on Wednesday 7 October 2020 after 9:30am 
  • If you visited one of these sites during the exposure times, you will be a close contact, you need to be tested and quarantine. Please call the GV Health hotline on 1800 313 070 between 8am and 8pm for further instructions. Your household should also quarantine with you.
  • You may be a casual contact if you visited any of the following locations. If you visited one of these locations during these times you should get tested and stay at home while you wait for your results. Please call the GV Health hotline on 1800 313 070 between 8am and 8pm for further instructions.
    • Bunnings Warehouse, Midland Highway Shepparton Wednesday 30 September 2020 
    • McDonalds Shepparton North, 169-175 Numurkah Road Shepparton Saturday 3 October 2020 12:00pm - 2.00pm (not Drive thru) and 8 October 2020, 6:45am - 7:45am
    • Lemon Tree Café, Fryers Street Shepparton 7 to 12 October 2020 
    • Mooroopna Golf Club Pro Shop Sunday 11 October 2020
  • Goulburn Valley Health will continue contract tracing and investigating. Further high risk locations may be added. 

Kilmore

  • Anyone who visited the Oddfellows Café in Kilmore between 30 September and 3 October who has not already been called by DHHS, please call the Goulburn Valley Health hotline on 1800 313 070 between 8am and 8pm. You must self-isolate until you speak to GV Health and receive further instructions.
  • If you have coronavirus (COVID-19) symptoms, you must call Kilmore District Hospital on 5734 2024 to book a test immediately.
  • Thank-you Kilmore residents for getting tested and putting the safety of your community first.
  • If you have any unanswered questions about the Kilmore outbreak, please call the GV Health hotline on 1800 313 070 between 8am and 8pm.

Chadstone Shopping Centre

  • If you visited the Chadstone Shopping Centre between September 23 and 27 you should get tested even if you have the mildest of symptoms.
On this page

High risk locations

View the full list of high risk locations. The locations below are linked to this outbreak.

If you have visited any of the locations listed in the table below during the date indicated for the next 14 days you should:

Close contacts - Shepparton 

If you visited any of the locations below during the exposure period get tested now and quarantine for 14 days from last exposure to a confirmed case or any of the above exposure sites. 

Have a further test on day 11 from last exposure to confirmed case or any of the above exposure sites and await clearance letter for release from quarantine. 

Location Site Exposure period Notes
Shepparton Bombshell Hairdressing, Fryers Street 07/10/2020, after 9.30am Case visited store
Shepparton Central Tyre Service, Welsford Street 30/9/2020 - 13/10/2020  Case worked in store
Shepparton Thai Orchid Restaurant, Nixon Street 07/10/2020 from 7pm  Case dined in store
Shepparton Shepparton Market Place Medical Centre, Midland Highway 8/10/2020 9:15am -10:15am   
Shepparton Mooroopna Golf Club Members Bar

4/10/2020 11:00am to 2:00pm

11/10/2020 11:00am to 2:00pm

 

Secondary close contacts – household and non-household

Definition: secondary close contacts are close contacts of primary close contacts  

a) Household secondary contacts  

Instruction: Request to isolate until household primary close contact is cleared from quarantine. Test if symptomatic at any stage or if the primary close contact tests positive for COVID-19.  

If household primary close contact tests negative after the last time of exposure to the secondary contact, and if secondary contact moves to alternative accommodation, the secondary contact does not need to isolate and is released. Primary close contact will still need to complete quarantine. Any symptoms or if the primary close contact tests positive – test and isolate.  

b) Non-household secondary contacts  

Definition: Secondary close contacts who work in a sensitive setting e.g. school, ACF, abattoir.  

Instruction: Request to isolate until primary close contact returns a negative test after the last time of exposure to the secondary contact. Primary close contact will still need to complete quarantine. Any symptoms or if the primary close contact tests positive – test and isolate.

Casual contacts – Shepparton 

If you visited any of the locations below during the exposure period get tested and stay at home while you await your results. 

Be vigilant for symptoms – get tested again at the first sign of any symptoms. 

 

Location 

Site 

Exposure period 

Notes 

Shepparton 

McDonalds Shepparton North, 169-175 Numurkah Road 

03/10/2020 12pm - 2pm (not Drive thru)

08/10/2020 6:45am - 7:45am

  

Shepparton 

Lemon Tree Café, Fryers Street Shepparton  

 7/10/2020 – 12/10/2020 

  

Shepparton 

Mooroopna Golf Club Pro Shop 

11/10/2020 11:00am to 2:00pm

 

Remainder of the Shepparton community:

Anyone who is symptomatic (even mildly) should get tested and should isolate at home while awaiting their results. Anyone else who is asymptomatic and comes for a test should be tested but is not required to stay at home while they await results.

Kilmore

Even if you do not have symptoms and you have visited any of the locations listed in the table below during the date indicated for the next 14 days you should come forward to be tested.

Location Site Exposure period Notes
Kilmore Oddfellows Cafe, 36 Sydney Street 30/09/2020 - 03/10/2020 Case ate at the cafe during their infectious period and a staff member worked whilst asymptomatic but infectious.

Chadstone

Location Site Exposure period Notes
Chadstone Ferguson Plarre, Chadstone Shopping Centre 05/10/2020 - 08/10/2020, 5:30am - 2:30 pm Case worked at store

Getting tested

  • If you are feeling unwell do not go to work.
  • Check your symptoms - you may have coronavirus (COVID-19) if you have any of the following: fever, chills or sweats, cough, sore throat, shortness of breath, runny nose and loss or change in sense of smell or taste.
  • Get tested at a nearby testing location.  If you have visited Oddfellows Cafe in Kilmore between 30/09 and 03/10/2020 you should be tested even if you do not have symptoms.
  • Get tested at a nearby testing location. If you visited one of these sites, you will be a close are a close contact. Contact GV Health immediately on 1800 313 070 for contact tracing – get tested now and you will be advised to quarantine for 14 days, even if you have no symptoms.
    • Central Tyre Service, Welsford Street Shepparton from Wednesday 30 September 2020 to Tuesday 13 October 2020. 
    • Mooroopna Golf Club Members Bar, Sunday 4 October and Sunday 11 October 
    • Shepparton Market Place Medical Centre, Midland Highway Shepparton Thursday 8 October 2020 9:15am – 10:15am.  
    • Thai Orchid Restaurant, Nixon Street Shepparton on Wednesday 7 October 2020 from 7:00pm 
    • Bombshell Hairdressing, Fryers Street Shepparton on Wednesday 7 October 2020 after 9:30am 
  • Get tested at a nearby testing location. If you visited one of these sites, you are a casual contact, you need to get tested and stay at home while you wait for your results. Please call the GV Health hotline on 1800 313 070 between 8am and 8pm for further instructions.  
    • Bunnings Warehouse, Midland Highway Shepparton Wednesday 30 September 2020 
    • McDonalds Shepparton North, 169-175 Numurkah Road Shepparton Saturday 3 October 2020 
    • Lemon Tree Café, Fryers Street Shepparton 7 to 12 October 2020 
    • Mooroopna Golf Club Pro Shop Sunday 11 October 2020 
  • Return home immediately.

View the full list of testing locations. The following testing locations are near Chadstone, Kilmore and Shepparton.

Suburb Location Address Hours Type
Chadstone Chadstone Staff Only Walk through

Central Amenities on Ground Level (enter via the common mall between M.J. Bale and Marimekko)

Chadstone
Get Directions
This site is for Chadstone Staff Only

Thurs 1 Oct & Fri 2 Oct 12-8pm, Weekend 12-5pm Walk-in
Kilmore Kilmore and District Hospital 1 Anderson Road
Kilmore
Mon-Fri - 9am-3pm Drive-through
Shepparton GV Health's Acute Respiratory Clinic  2 Graham Street, Shepparton (front of Emergency Dept and Acute Respiratory Clinic),

Open 7 days per week from 8:00am to 5:30pm.

People who have symptoms are encouraged to this location
Shepparton Shepparton Respiratory Clinic 172 Welsford Street, Shepparton

By appointment

 
Shepparton The McIntosh Centre Shepparton Showgrounds, Corner of Thompson Street and High Street

10am - 3pm

People who do not have symptoms are encouraged to this location.
Shepparton  Shepparton Sports Precinct Corner of Numurkah Road and Brauman Street

Location 1: Soccer Fields car park

Location 2: Netball Courts car park

8.00am - 4:30pm

Drive-through clinic

Your questions answered

I visited one of the locations in Shepparton during the exposure times. What should I do?

If you visited any of the following locations you should get tested immediately. You are a close contact, you need to be tested and quarantine. We ask also those also in your household quarantine with you. Please call the GV Health hotline on 1800 313 070 between 8am and 8pm for further instructions.   

  • Central Tyre Service, Welsford Street Shepparton from Wednesday 30 September 2020 to Tuesday 13 October 2020. 
  • Mooroopna Golf Club Members Bar, Sunday 4 October and Sunday 11 October 
  • Shepparton Market Place Medical Centre, Midland Highway Shepparton Thursday 8 October 2020 9:15am – 10:15am.  
  • Thai Orchid Restaurant, Nixon Street Shepparton on Wednesday 7 October 2020 from 7:00pm 
  • Bombshell Hairdressing, Fryers Street Shepparton on Wednesday 7 October 2020 after 9:30am 

If you visited any of the following locations you should get tested. You are a casual contact, you need to get tested and stay at home while you wait for your results. Please call the GV Health hotline on 1800 313 070 between 8am and 8pm for further instructions.   

  • Bunnings Warehouse, Midland Highway Shepparton Wednesday 30 September 2020 
  • McDonalds Shepparton North, 169-175 Numurkah Road Shepparton Saturday 3 October 2020 
  • Lemon Tree Café, Fryers Street Shepparton 7 to 12 October 2020 
  • Mooroopna Golf Club Pro Shop Sunday 11 October 2020 

If you have coronavirus (COVID-19) symptoms, you must get tested.  

If you feel well and don’t have coronavirus (COVID-19) symptoms, please go get tested.

I dined at Oddfellows Café between 30 September and 3 October. What should I do?

If you dined at the Oddfellows Café in Kilmore between 30 September and 3 October and have not been called by DHHS, get tested immediately.  

Even if you have no symptoms of coronavirus (COVID-19), you must get tested and quarantine for 14 days. Please call the GV Health hotline on 1800 313 070 between 8am and 8pm for further instructions. 

If you have coronavirus (COVID-19) symptoms, you must go to Kilmore District Hospital for testing. Book a test by calling 5734 2024. 

Thank you Kilmore residents for getting tested and keeping your community safe. 

I got takeaway food and/or coffee at Oddfellows Café. What should I do?

If you had takeaway from Oddfellows Café between 1 October and 3 October and have not been called by DHHS, get tested immediately.  

As a potential close contact, even if you have no coronavirus (COVID-19) symptoms, you must quarantine for 14 days. Please call the GV Health hotline on 1800 313 070 between 8am and 8pm for further instructions.  

I live or work closely with someone who visited Oddfellows Cafe. What should I do?

If you live or physically work with someone who visited the Oddfellows Café between 30 September and 3 October and have not been called by DHHS, please call the GV Health hotline immediately on 1800 313 070 between 8am and 8pm for further directions, including whether you need to quarantine or get tested.

Where can I get tested?

There are 13 testing sites operating across Shepparton and nearby towns. Testing is encouraged in the Mitchell Shire Council and Greater Shepparton City Council for people with or without symptoms.   

View the full list of testing locations.  

Where can I get tested at Kilmore?

Testing has been set up at the Kilmore Hospital.

If you have coronavirus (COVID-19) symptoms, you must go to Kilmore District Hospital for testing. To book a test at Kilmore Hospital please call 5734 2024. 

Testing is open 10am to 5pm until Wednesday 14 October.

What should I do after I have a coronavirus (COVID-19) test?

After you’ve been tested, you must go straight home and stay home while you wait for your results. 

Do not go to work or go out shopping. 

Your doctor or the clinic where you were tested will contact you by phone or SMS to tell you your results. 

If you are worried you will lose pay while you wait for your results, you may be eligible for a $450 Coronavirus (COVID-19) Test Isolation Payment. Visit www.dhhs.vic.gov.au/employee-isolation-payment-covid-19 for more information.

What happens if I test positive for coronavirus (COVID-19)?

As a potential close contact, even if you have no symptoms of coronavirus (COVID-19), if you test positive for the virus, you must self-isolate at your home or accommodation to reduce the risk of spreading it to others.

A public health worker from the Department of Health and Human Services (DHHS) will contact you to advise you of the next steps including how long you will need to isolate.

You must stay home during your isolation period. You must not go to work or go shopping or go out to exercise. As coronavirus (COVID-19) is highly infectious, if you do not stay at home, you will put others at risk.

If you are worried you will lose pay because you need to stay home to isolate, you may be eligible for a $1500 Coronavirus (COVID-19) Worker Support Payment. Visit https://www.servicesaustralia.gov.au/individuals/news/pandemic-leave-payment-if-you-live-victoria for more information.  

If your condition gets worse, contact your GP.  If you become very unwell and are having trouble breathing, call Triple Zero (000). 

Read the What to do if you’ve tested positive for coronavirus (COVID-19) factsheet (Word) for more information. 

When will I be able to leave isolation after a positive test for coronavirus (COVID-19)?

You will be able to leave isolation when the following criteria are met. 

  • The Department of Health and Human Services (DHHS) has assessed your situation and decided your isolation may end. You will be provided with written clearance. 
  • For mild illness, at least 10 days have passed since your symptoms began. For more severe illness (such as if hospitalisation was required), at least 14 days have passed. 
  • You have not had a fever or any respiratory symptoms from coronavirus (COVID-19) in the last 72 hours. 

Once DHHS, or an authorised health worker, has assessed that you meet these criteria, you will be given written clearance that you are no longer required to isolate. You will then (and only then) be able to return to your normal activities in line with your local restrictions.  

I am a close contact – what happens if I test negative?

You still need to complete 14 days of quarantine.  

The incubation period for coronavirus (COVID-19) is up to 14 days. If a test taken during this time was negative, even if you feel well, it does not mean that you will not develop coronavirus (COVID-19).  

Even if you do not have symptoms, you will be asked to take another test on day 11 of your quarantine. You will receive specific instructions when required. A negative test result from this second test does not release you from quarantine. You must still complete the 14-day quarantine period to ensure that you don’t develop coronavirus (COVID-19). If you do not get a second test at or around day 11, your quarantine period will be extended.  

If you have any unanswered questions about the Kilmore or Shepparton outbreak, please call the GV Health hotline between 8am and 8pm on 1800 313 070.

Do I need to continue to quarantine if I am a close contact of a close contact (I’m a secondary contact), and the first close contact (the primary close contact) tests negative? 

It depends.  If the primary contact tests negative after the last time of exposure to the secondary contact and if the secondary contact moves to an alternate location then the secondary contact will not need to isolate further. But if you develop symptoms at any time isolate yourself and get tested. The primary contact will continue to quarantine for the remainder of the 14 days. 

If you are unsure what to do please call the GV Health hotline on 1800 313 070 between 8am and 8pm for further instructions.   

You can find out the current restrictions that apply to your area on the restriction levels page

If you are unwell, you should stay home even after a negative test result until you are better. If your symptoms persist, you should get another test. 

What support is available for people in isolation or quarantine?

Find out about coronavirus (COVID-19) support to help you quarantine and stay safe at the financial and other support for coronavirus (COVID-19) page.

  • $1500 Coronavirus (COVID-19) Worker Support Payment 

The $1500 Coronavirus (COVID-19) Worker Support Payment is now offered through the Commonwealth Government’s Pandemic Leave Disaster Payment for Victoria. Go to Services Australia for information on how to claim.  

  • Coronavirus (COVID-19) Test Isolation Payment 

Visit the $450 Coronavirus (COVID-19) Test Isolation Payment page for information about support for Victorian workers, including parents and guardians, who are required to self-isolate while waiting for the results of a coronavirus (COVID-19) test.  

  • Emergency relief package 

An emergency relief package contains essential food and personal care items for vulnerable Victorians who are needing to quarantine or isolate due to coronavirus (COVID-19). To learn more about who is eligible for the emergency relief package and other support available for accessing food, visit the Quarantine and isolation page.  

  • Extreme hardship support program 

The extreme hardship support program can provide financial assistance, information and referrals to people living in Victoria who are experiencing significant hardship as a result of the coronavirus (COVID-19) and who are unable to access other forms of Victorian Government and Commonwealth Government income support, such as temporary and provisional visa holders and undocumented migrants with little or no income, savings or community support. To find out more: Extreme Hardship Support Program (Word) and the Extreme Hardship Support Program - Factsheet for community services providers (Word).  

If you don’t have nearby support to help you access these supports, call the Victorian coronavirus (COVID-19) hotline on 1800 675 398.  

If you are seeking mental health support, visit our Mental health resources page.  

If someone comes to work and then realises they were at a high risk site what do we do? Do we send all the other workers home?

If one of your workers has been to a high risk location, they need to get tested immediately and they will need to quarantine for 14 days.  

  • The employee should be supported to leave work to go home/get tested. They should travel by private transport where possible, or by taxi or rideshare if necessary. A mask should be worn. They should not travel by public transport.  
  • If they are unable to leave immediately, they should be supported to isolate at work, preferably in a separate room. They must wear a mask and remain 1.5m from others at all times.  
  • The employer must advise the employee to undergo a COVID-19 test and self-isolate until the test result is known.  

Call Goulburn Valley Health line for more information, and they will guide you through next steps, and ask some questions about how long the person was at work before they realised they had visited a high risk location and circumstances on their work practice.  

More information and advice for business and industry can be found online (DHHS)

How to stay safe

Essential information about coronavirus (COVID-19) including how to stay well.

Translated information

Information about coronavirus (COVID-19) has been translated into more than 50 languages. You can view this on our Translated resources - coronavirus (COVID-19) page.